[rt-users] question on reporting

Hersker, Steve SHersker at TNGUS.com
Thu Dec 15 17:47:50 EST 2005

I completely agree with you. And, I plan on getting in to Perl and the API
as soon as I can (already started to a small extent - using it to import my
users). But, unfortunately I'm under a deadline and was taking the shortest
distance between two points (for me at least).
Would you mind sharing one or two of your Perl report scripts that I could
use as a starting point/example? That would be a huge help in getting to
know both Perl and the API.


From: Todd Chapman [mailto:todd at chaka.net]
Sent: Thu 12/15/2005 3:22 PM
To: Hersker, Steve
Cc: rt-users at lists.bestpractical.com; Jonathan Jesse
Subject: Re: [rt-users] question on reporting

I can understand that, but if you are going to spend time 
learning something, your time would be better spent 
learning perl/RT API than figuring out the schema. Going 
the perl route will serve you many times over, for many 

On Thu, Dec 15, 2005 at 02:12:17PM -0500, Hersker, Steve wrote: 
> Todd - that certainly sounds a lot more robust and efficient, but I 
> unfortunately have no in-house Perl skills (and am only just now learning 
> the basics for my attempt to import data using the API). 
> Would you be willing to share a sample of one of your reporting scripts? 
> > All of this is a lot of work and potentially wasted effort if the 
> > schema changes in future versions of RT. We do all our reporting 
> > with perl scripts that use the RT API. The reports are run from 
> > cron and even devlivered to interested parties as resolved RT 
> > tickets, so that we have a convienient place to store the reports 
> > for later reference. 
> > 
> > -Todd 

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