[rt-users] automatically set due date and priority based on custom field

Matt Nichols mnichols at wayport.net
Fri Dec 16 14:36:54 EST 2005


I'd like to automatically set the due date and priority of new tickets 
based on a users selection of the custom field 'severity'. The creation of 
the custom field 'severity' was the easy part. My understanding is that 
the automatic setting of due date and priority based on this custom field 
can be accomplished with a scrip. Has anyone done anything similar to 



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