[rt-users] merging a user

Bob Goldstein bobg at uic.edu
Fri Dec 23 14:58:36 EST 2005

>I know you can merge a ticket, but can you merge a ticket?  For example
>a user gets married and we change her email address to the new name.  If
>that person had tickets and other history (her email address was her
>username) can we merge the two together somehow?

   Internally, a user is defined by an "id", not by the username.
   Effectively, the username is just used to lookup the id,
   so you can change the username and still keep all the old
   tickets associated.


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