[rt-users] Approvals in RT

[Oluwatomisin Ilori]

I'm sending this message again. I actually discovered that the Approvals queue was disabled and after enabling it, i was able to create tickets in the Approval queue once a ticket has been resolved. 
However, no emails are sent to the owners and AdminCcs of the queue and the ticket is shown on the web UI for all users. Secondly, how is a ticket approved or rejected? I expected the tickets to be shown on the Approvals pane. please, can any one help out. I really have to get this Approval process to work today. Thanks.
 
I'm running rt 3.2.2 on redhat linux 8.0, apache 1.1.9 with mod_perl 1, perl 5.8.6 and mysql 4.1.9. I want a situation when an approval ticket is created once any ticket is resolved and an email is sent to the AdminCC and some other people when this is done. Can anyone help out please? I checked rt.log but there was no message in there.
 
I copied the approval template in appendix 5 and i created the scrip as follows:
 
Condition: On resolve 
 
Action: Create Tickets
 
Template:Approval.
 
The Approval template I'm using is:
Subject: Code review for {$Tickets{'TOP'}->Subject}
Depended-On-By: {$Tickets{'TOP'}->Id}
Queue: QueueName
Content: Someone has created a ticket. you should review and approve it, so they can finish their work.

		
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