[rt-users] Unprivileged users

[ravin.mathoora at virtualaccess.com]

Hi Andy, I have read the page that you suggested below, but I am still a
bit lost. If I explain the problem a little bit more, maybe you will
understand the problem better...



I have 2 customers, C1 and C2. I want to give both rights to open up
tickets and track their tickets....easily enough done.

The only way to do this is give everyone the rights to 'SeeQueue'. This
means that when C2 goes to create a new ticket, they see C1 in the queue
as well.

That is the problem. I only want them to see their queue which is C2.
The same happens with C1, they see the Queue for C2 in the drop down menu
as well as their own...

is there any way around that?

Best Regards,
Ravin

>> Can anyone shed some light on how to restrict C1 customers to queue C1
>> and
>> the same for C2.
>
>
> It's not difficult.  Start here.
> http://wiki.bestpractical.com/index.cgi?Rights
>
> --
> Andy Harrison
>