[rt-users] Make CC list persistent

[Ben Fineman]

Andy Harrison wrote:

>On Wed, 8 Dec 2004 08:08:09 -0800, Pei Ku <pku at autotradecenter.com> wrote:
>  
>
>>Hi,
>>
>>I noticed that when a user creates a new ticket, the email addresses he specifies in the cc/AdminCC lists persist through the life of the ticket (unless they are modified by users with more powerful rights like ModifyTicket).
>>
>>However, if the user (who has ReplyTicket right) wants to add additional email addresses to the cc list during a subsequent reply to the ticket, the changes made to cc only applies to that reply, not subsequent replies.
>>
>>I could grant ModifyTicket to a regular user, but that's too much power (I think) -- I don't want a regular user to be able to change Owner of the ticket, for example.
>>
>>Is there another right that allows a ticket requester to make persistent changes to the cc list when replying to a ticket?
>>    
>>
>
>This isn't an issue of rights.  If you reply to a ticket and specify a
>Cc, it only applies to that transaction.  If you want someone to begin
>receiving all updates to a ticket via the Cc list, you need to add the
>address in the People section of the ticket.
>
>You could write an OnCorrespond scrip to do this though.
>
>  
>
Good morning,

When searching the archives for a resolution to my current problem I 
came upon this thread. The remainder of this thread is not relevant, but 
this particular message seems to be. My situation is this: I would like 
to have email addresses added permanently to the Cc list when they are 
specified during the reply to ticket transaction. You mentioned that 
this would be possible using an OnCorrespond scrip. Since my scripting 
skills are weak, I was hoping you could give me an idea of what such a 
scrip would look like, or possibly point me to an example I could work 
from. I looked through the wiki and did not find information on this 
particular issue.

Thanks for your help,
Ben Fineman

-- 
/*-----------------------
Benjamin J. Fineman
System Administrator
Internet2

bfineman at internet2.edu
http://www.internet2.edu
-----------------------*/

-------------- next part --------------
A non-text attachment was scrubbed...
Name: smime.p7s
Type: application/x-pkcs7-signature
Size: 3112 bytes
Desc: S/MIME Cryptographic Signature
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20050207/706573b1/attachment.bin>