[rt-users] Unprivileged users

[Ravin Mathoora]

Hi Robert, in my situation, I have implemented a work around, where I name
the queues to something generic. So instead of using Customer 1 and Customer
2....I use a generic queue like 'report a fault' or 'request an update' or
'request a change of config'..........something generic that will apply to
all customers....but if you find a fix for the problem of assigning
customers to queues....PLEASE LET ME KNOW....as it will make life much
simplier for my team and I.

Thanks in advance.

Best Regards,
Ravin Mathoora
 

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Robert Fekete
Sent: 07 February 2005 16:09
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Unprivileged users

Hello Everyone,

We at our company are currently testing RT, and I have run into the same 
problem with unprivileged users and queue visiblity as Ravin below.
Mark's suggestion is not perfect, because  you can set Seequeue for 
unprivileged users in general, so each unprivileged user will be able to 
see all queues.
A workaround for this is to make all customers privileged users, because 
for them you can set the visibility of each queue individually, but then 
the user interface becomes unnecessary complicated for the customer.

Is there a way to assign the unprivileged users to groups somehow? That 
would solve the problem.

Thanks for the help in advance.

Best Regard,

Robert Fekete,
AnaLogic Computers

-----Original Message-----

*Roedel, Mark* MarkRoedel at letu.edu 
<mailto:rt-users%40lists.bestpractical.com?Subject=%5Brt-users%5D%20Unprivil
eged%20users&In-Reply-To=>
//

Sure.  Don't use the global 'SeeQueue' permission.  Instead, set the
'User Rights' or 'Group Rights' options in your queue configurations so
that each customer only has the permissions relevant to his own queues.


--
Mark Roedel
Web Programmer / Analyst
LeTourneau University


-----Original Message-----
ravin.mathoora at virtualaccess.com
<http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users>
Sent: Friday, February 04, 2005 2:59 AM
To: Andy Harrison
Cc: rt-users at lists.bestpractical.com
<http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users>
Subject: Re: [rt-users] Unprivileged users

Hi Andy, I have read the page that you suggested below, but I am still a
bit lost. If I explain the problem a little bit more, maybe you will
understand the problem better...



I have 2 customers, C1 and C2. I want to give both rights to open up
tickets and track their tickets....easily enough done.

The only way to do this is give everyone the rights to 'SeeQueue'. This
means that when C2 goes to create a new ticket, they see C1 in the queue
as well.

That is the problem. I only want them to see their queue which is C2.
The same happens with C1, they see the Queue for C2 in the drop down
menu
as well as their own...

is there any way around that?

Best Regards,

Ravin

_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

RT Administrator and Developer training is coming to your town soon!
(Boston, San Francisco, Austin, Sydney) Contact training at bestpractical.com
for details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com