[rt-users] 3.4.0 showstoppers (for me, at least)

[Scott T. Hildreth]

If you didn't update your database, you need to.  Upgrade according to 
the notes using sbin/rt-setup-database,

$(RT_SBIN_PATH)/rt-setup-database --dba $(DB_DBA)
--prompt-for-dba-password --action insert --datadir
etc/upgrade/<version>

...you will need to run the above 3 times for action schema, acl, &
insert.

The upgrade dir is in the source distribution, update with 3.3.0 & then
upgrade the db with 3.3.11.

On Wed, 2005-02-09 at 01:29 -0600, Jeff Bachtel wrote:
> This is FreeBSD 5.3, Perl 5.8.6, Apache 2.0.52, mod_perl2 2.0.0r3,
> HTML::Mason 1.28 (other package versions very current to FreeBSD ports
> tree, and available on request if needed).
> 
> I'm using an existing RT 3.2.1 MySQL database (I saw no migration
> notes), and RTFM 2.0.4 .
> 
> The two biggest problems I've hit so far are an inability to create
> tickets through the web interface, illustrated by a "RT Error Ticket
> could not be created due to an internal error" and the following
> error_log entries:
> 
> [Wed Feb  9 07:08:39 2005] [crit]: RT::Attachment->Create couldn't, as
> you didn't specify a transaction
>  (/usr/local/rt3/lib/RT/Attachment_Overlay.pm:146)
> [Wed Feb  9 07:08:39 2005] [error]: Ticket couldn't be created:
> (/usr/local/rt3/lib/RT/Ticket_Overlay.pm:738)
> [Wed Feb  9 07:08:39 2005] [error]: WebRT: Ticket could not be created
> due to an internal error ()
> (/usr/local/rt3/share/html/Elements/Error:76)
> 
> This error occurs whether or not an attachment is specified for the
> ticket.
> 
> And an odd error while updating tickets. The owner can be changed,
> either individually or in bulk. However, on a status change (either
> individual or bulk), I am given
> 
> Bulk: http://vpr-webserver.tamu.edu/misc/rt_bulk_err.txt
> 
> Individual: http://vpr-webserver.tamu.edu/misc/rt_individual_err.txt
> 
> The first ticket of the bulk list, and the ticket being modified
> individually both appear to have their status changed as appropriate
> (I tested with Resolved and Deleted).
> 
> Has anyone seen similar, or have a clue? I've looked through the
> archives since 3.4.0 came out, and don't see anything likely.
> Likewise, I've searched through the ht://dig archives without success.
> 
> Regards,
> Jeff
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-- 
Scott T. Hildreth <shildret at scotth.emsphone.com>