[rt-users] problem with rt-mailgate

Thu Feb 10 12:44:41 EST 2005

Hi all,

I have an up and running RT 3.2.1 system using Apache 1.3.33 and
mod_perl 1.27 on gentoo.  The web interface works perfectly well and I
was just trying to setup the rt and rt-comment email addresses with
these aliases:

rt-comment:     "|/usr/bin/rt-mailgate --queue general --action comment
--url http://frank2k3.plusone.com/rt/"
rt:             "|/usr/bin/rt-mailgate --queue general --action
correspond --url http://frank2k3.plusone.com/rt/"

But if I email either one with a small plain-text test message, I get
the following error message in my maillog:

Feb 10 12:27:59 frank2k3 postfix/local[24047]: C597615D8:
to=<rt at frank2k3.plusone.com>, relay=local, delay=47010, status=deferred
(temporary failure. Command output: RT server error. The RT server
which handled your email did not behave as expected. It said:
<html><body> System error <table border="0"
cellspacing="0" cellpadding="1"> <tr> <td nowrap="nowrap"
align="left" valign="top">error: </td> <td align="left"
valign="top">Undefined subroutine
&MIME::Decoder::QuotedPrint::encode_qp_threearg called at
/usr/lib/perl5/vendor_perl/5.8.5/MIME/Decoder/QuotedPrint.pm line
95. </td> </tr> <tr> <td nowrap="nowrap" align="left"
valign="top">context: </td> <td align="left"
valign="top" nowrap="nowrap"> <table border="0" cellpadding="0"
cellspacing="0"> <tr> <td nowrap="nowrap" align="left"
valign="top">... </td> <td align="left"
valign="top" nowrap="nowrap"></td> </tr> <tr> <td
nowrap="nowrap" align="left" valign="top">91: </td> <td
align="left" valign="top" nowrap="nowrap"># and storage of messages. WARNING: we
can only do this if the line won't</td> </tr> <tr>
<td nowrap="nowrap" align="left" valign="top">92: </td>
<td align="left" valign="top" nowrap="nowrap"><font face="Verdana,
Arial, Helvetica, sa

Which looks like a problem with QuotedPrint.pm.  However I have the 3.03
version of QuotedPrint.pm which uses encode_qp_threearg so I don't know
what the problem could be.
What should I look at?

thanks
Chris