[rt-users] email CC function and subject line modification

[Blakeley Stuart-A5604C]

Question is why if I change these $rtname and $CorrespondAddress
 
Why do they still appear as what was originally assigned ?
  - Do you have to restart the Web ?, RT? or wot to get it to reload these values.
 
and Likewise also in initildata:
  why don't changes get reflected in the emails:
  ie adding "BLAH BLAH BLAH"
 
 
See very bottom for returned email :
 
 
These Codes comes from  
 
================================================================
~rt-3.2.1/etc/RT_SiteConfig.pm
================================================================
 
 
# $rtname the string that RT will look for in mail messages to
# figure out what ticket a new piece of mail belongs to
 
# Your domain name is recommended, so as not to pollute the namespace.
# once you start using a given tag, you should probably never change it.
# (otherwise, mail for existing tickets won't get put in the right place
 
#Set($rtname , "adl.ap.freescale.net");
Set($rtname , "RT");
 
 
# RT is designed such that any mail which already has a ticket-id associated
# with it will get to the right place automatically.
 
# $CorrespondAddress and $CommentAddress are the default addresses
# that will be listed in From: and Reply-To: headers of correspondence
# and comment mail tracked by RT, unless overridden by a queue-specific
# address.
 
#Set($CorrespondAddress , 'RT_CorrespondAddressNotSet');
Set($CorrespondAddress , 'rtadmin');

================================================================
 
 
================================================================
 
~rt-3.2.1/etc/initialdata
 
================================================================
Greetings,
 
This message has been automatically generated in response to the
creation of a trouble ticket regarding:
        "{$Ticket->Subject()}",
a summary of which appears below.
 
There is no need to reply to this message right now.  Your ticket has been
assigned an ID of [{$rtname} #{$Ticket->id()}].
  
 BLAH BLAH BLAH
 
Please include the string:
 
         [{$rtname} #{$Ticket->id}]
 
in the subject line of all future correspondence about this issue. To do so,
you may reply to this message.
 
                        Thank you,
                        {$Ticket->QueueObj->CorrespondAddress()}

================================================================
RETURNED EMAIL:
 
================================================================
 
 
 
From: "The default queue via RT" <RT_CorrespondAddressNotSet at adl.ap.freescale.net <mailto:RT_CorrespondAddressNotSet at adl.ap.freescale.net> >
Subject: [adl.ap.freescale.net #87] AutoReply: dsd 
Reply-To: RT_CorrespondAddressNotSet at adl.ap.freescale.net <mailto:RT_CorrespondAddressNotSet at adl.ap.freescale.net>    =>   should be Reply-To:  <mailto:rtadmin at adl.ap.freescale.net> rtadmin at adl.ap.freescale.net
In-Reply-To: <rt-87 at adl.ap.freescale.net <mailto:rt-87 at adl.ap.freescale.net> >
Message-ID: <rt-3.2.1-87-226-3.2.7464608038121 at adl.ap.freeescale.net <mailto:rt-3.2.1-87-226-3.2.7464608038121 at adl.ap.freeescale.net> >

Greetings,

This message has been automatically generated in response to the creation of a trouble ticket regarding:

"dsd", 

a summary of which appears below.

There is no need to reply to this message right now. Your ticket has been assigned an ID of [adl.ap.freescale.net #87].

Please include the string:

[adl.ap.freescale.net #87] => should be [RT #87]

in the subject line of all future correspondence about this issue. To do so, 

you may reply to this message.

Thank you,

 
 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20050214/b1ea35f6/attachment.htm>