[rt-users] Question about watchers and RT at a glance

[Stephen Fung]

You have to modify Elements/MyTickets as the number is set by the global 
config parameter $MyTicketsLength.

First Last wrote:
> I have a question along these lines, can I create it so that the number of
> tickets that shows up upon login under the "Tickets I own etc..." is set to
> more than ten if this user belongs to the "helpdesk" group
> 
> 
> On 2/17/05 11:29 AM, "Kris Boulez" <kris.boulez at c-cure.be> wrote:
> 
> 
>>Dear all,
>>
>>We have two questions about RT (one philosophical, one more practical).
>>I hope some of you can shed some light on these.
>>
>>When customers submit tickets with us there are cases in which multiple
>>people of the customer are intrested in a ticket. We add these as
>>watchers on the ticket. If we Reply on a ticket, all the watchers get
>>this mail in CC (as is expected with Watchers).
>>The "problem" now is that if the customers replies by doing "reply to
>>all", the watchers get two copies of the mail (once by the reply to all,
>>once as watcher of the ticket). What do people think about this and what
>>solutions to people have for this.
>>The obvious solution is to teach the customer to only "reply" to RT and
>>explain them that the watchers will get a copy of the mail via RT. But
>>is there another possible solution for this.
>>
>>A question about the Home Page (RT at a glance) (RT-3.2.2). It has two
>>main lists of tickets (x highests priority tickets I own; x newest
>>unowned tickets). Would it be easy to add another list of tickets ("x
>>highest priority tickets open tickets which I do not own"). Is this
>>clear and/or described somewhere ?
>>
>>Best regards,
>>
>>Kris,
>>_______________________________________________
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>>
>>RT Administrator and Developer training is coming to your town soon! (Boston,
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>>
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> 
> 
> 
> _______________________________________________
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> 
> RT Administrator and Developer training is coming to your town soon! (Boston, San Francisco, Austin, Sydney) Contact training at bestpractical.com for details.
> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>