[rt-users] open ticket default question

[Todd Chapman]

Customize html/Ticket/Update.html look for:

if ($DefaultStatus =~ '^new$'){
        $DefaultStatus='open';
}

On Fri, Feb 18, 2005 at 10:02:43AM -0800, Dave Dennis wrote:
> In RT3, when adding comments to a ticket that has already
> been created, is there a way to not have the 'open' default
> set, but instead to set it to the previous status of the
> ticket ?
> 
> Why: We create tickets and have scrip that keeps them 'new'
> 'new' means the ticket has not been assigned.
> 
> Sometimes others in the company want to update a ticket,
> and the gui at this point defaults to 'open'
> 
> That throws off our workflow, because we haven't assigned
> the ticket yet, the ticket would still be 'new', but someone
> else added a comment, didn't see the drop-down, and made
> the ticket be open.
> 
> Thanks, hopefully this makes sense.
> 
> Kind regards,
> 
> +-------------------------
> + Dave Dennis
> + Seattle, WA
> + dmd at speakeasy.org
> + http://www.dmdennis.com
> +-------------------------
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