[rt-users] Problems with ExtractCustomFieldValues
Atom Powers
APowers at PyramidBrew.com
Fri Feb 18 18:57:20 EST 2005
I'm attempting to set the initial priority of a ticket using
ExtractCustomFieldValues.
New tickets are entered through a web form which includes this line (or
something similar):
--
Priority: 11, Low - Minor Disruption/Inconv Due Date: 2/25/2005
--
I've installed ExtractCustomFieldValues and set up an OnCreate script with
this form:
--
# Syntax:
# cf-name | Headername or "Body" | MatchString(re) | Postcmd | Options
#
# Scan body for Priority and put it into priority
Priority|Body|Priority:\s*(\d+),.*|
--
But it doesn't seem to be doing anything. Where can I look for clues about
what's wrong?
----
Perfection is just a word I use occasionally with mustard.
Atom Powers
Systems Administrator
Pyramid Breweries Inc.
206.682.8322 x251
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