[rt-users] username translations?

[Michael Clewley]

On Wed, 2005-02-23 at 11:55 -0600, Millard, Matt wrote:
> I'm just about ready to cut over to our new 3.4.1 install from 2.1.15, but I've ran into an issue.  On 
> our old instance of RT all users were created with their email address as there username.  On our
> new instance we have Apache using Active Directory for authentication.  The username that they 

I would recommend using the ldap overlay. I have not tested 
this updated version, but its' predecessor is straightforward and
works well.

http://www.mosemann.com/software/LDAPSMB1.1_RT3.tar.gz

Or, http://wiki.bestpractical.com/index.cgi?LdapOverlay

> use for AD is different from their email address.  For example joe.smith at example.com is user 
> s123456.  I'd like for the users to be able to see their old tickets created with their 

You'll probably want to change the 'username' for all users in RT to 
their associated AD username. That should address your concern of 
around user/ticket associations.    

> joe.smith at example.com login when we cut over to use the s123456 login.  Is there a sane way 
> of doing this without screwing up RT?

I think the only sane way to do what you want is to compromise with the
'Ldap Overlay', and change your RT account usernames.

-mike