[rt-users] Can RT scale up?

[Matthew Watson]

Hi,

 

 We currently have about 1.3 million tickets, and after a lot of
database tweaking and quite a bit of hardware we now have RT running
very reasonably. 

 

So, yes it can scale, however some of the design choices don't seem to
handle it that well, so you will most likely have to do a bit of work on
the indexes and possible the UI (we ripped out a number of slower
components) to make it an acceptable speed.

 

Regards,
Matt.

 

________________________________

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Yoav
Daniely
Sent: Thursday, February 24, 2005 11:52 PM
To: rt-users at lists.fsck.com
Subject: [rt-users] Can RT scale up?

 

Greetings,

 

I have a need to deploy RT to contain 250,000 tickets per year (and
import 3 years backwards from an old system).

Tickets will include at least 10 custom fields of extended information.

Anyone has any exprience/insights on this size of deployment? Any known
application design bottlenecks that may appear at high volumes such as
this?

 

Best Regards,

 

        Yoav Daniely

        Qball Technologies.

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