[rt-users] Can RT scale up?

Yoav Daniely yoavd at qballtech.net
Sun Feb 27 04:11:28 EST 2005


Matthew ,
 
Can you please elaborate concerning the hardware used ?
 
Regards,
 
        Yoav

  _____  

From: Matthew Watson [mailto:matthew.watson at staff.netspace.net.au] 
Sent: Friday, February 25, 2005 2:17 AM
To: Yoav Daniely; rt-users at lists.fsck.com
Subject: RE: [rt-users] Can RT scale up?



Hi,

 

 We currently have about 1.3 million tickets, and after a lot of database
tweaking and quite a bit of hardware we now have RT running very reasonably.


 

So, yes it can scale, however some of the design choices don't seem to
handle it that well, so you will most likely have to do a bit of work on the
indexes and possible the UI (we ripped out a number of slower components) to
make it an acceptable speed.

 

Regards,
Matt.

 

  _____  

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Yoav Daniely
Sent: Thursday, February 24, 2005 11:52 PM
To: rt-users at lists.fsck.com
Subject: [rt-users] Can RT scale up?

 

Greetings,

 

I have a need to deploy RT to contain 250,000 tickets per year (and import 3
years backwards from an old system).

Tickets will include at least 10 custom fields of extended information.

Anyone has any exprience/insights on this size of deployment? Any known
application design bottlenecks that may appear at high volumes such as this?

 

Best Regards,

 

        Yoav Daniely

        Qball Technologies.

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