[rt-users] Help needed with CustomCondition under RT 3.2.2

[Joerg Herbert]

Hi all,

1. I want to trigger an template with the following Condition:

I set the Ticket to "resolved" and an CustomField "Passwordvergabe" 
to "RT"

I tried to use the following CustomCondition:

return undef unless (($self->TicketObj-
>FirstCustomFieldValue('Passwortvergabe') =~ /RT/i)&&($self-
>TransactionObj->Type eq "resolved"));

but it doesn't trigger. Why?

2. Is there an Login to the RT-Wiki. I want to make a page for the 
altering Ticket-Number-Snippet but didn't find a login. (Well, as you 
see, I have never used a wiki ;)) Are there any docs available?

-- 
Bye for now, 
Bis denne,
                   Joerg