[rt-users] On Queue Change problems

[Matt Hampton]

Hi

(First post so forgive me if I miss something!)

I am having trouble using "On Queue Change". I have two queues set up - 
one listening to support@ ("incoming" queue) and the other listening to 
rt@ ("general" queue).

Using Notify-Group I have set up two groups:

	Dispatchers
	Handlers

I have a scrip called "Notify Dispatchers" which applies to the 
"incoming" queue:
Condition: On Create
Action:    Notify Dispatcher Group
Template:  Global template: Transaction
Stage:     TransactionCreate

This is working and the Dispatchers get an email notifying them of a new 
ticket.

The dispatcher then verifies the validity of the ticket and then moves 
the ticket to the "general" queue at which point the "Handlers" group 
should get an email.  I have set up the following scrip on the "general" 
queue:

Condition: On Change Queue
Action:    Notify Handlers Group
Template:  Global template: Transaction
Stage:     TransactionCreate

The ticket moves queue OK but the emails are never sent.


I am running RT 3.2.2/mysql 4.1.10/perl 5.8.3/apache 2.0.51 on Fedora 
Core 2.


Any suggests on where to start debugging this?

cheers

Matt