[rt-users] Technician reports

Jaime Kikpole jkikpole at cairodurham.org
Thu Jan 6 09:36:33 EST 2005

	I've been asked to do something that can not end well, but....

	My job wants to pull data from RT so as to list either the number of 
comments (not tickets) or the amount of time directly associated with 
each technician.  For example, my desktop tech might own a ticket, but 
I add two comments (5 minutes and 15 minutes) and a reply (10 minutes) 
to it.  I need to run a search that gives me credit for the 30 minutes 
that I put into that ticket and others.

	Is there a way to do that?


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