[rt-users] rt-mailgate not working in rt-3.4.0rc3

[Stephen Hancock]

We just installed a new RT installation on Fedora Core 3. 
rt-3.4.0rc3
mysql - 4.0.23
Apache2
mod_perl 1.99

The install went fine. All modules loaded, no errors and we are able
to enter RT and define Queues, Groups, create tickets, etc. We also
installed RTFM-2.0.4.

Our problem is primarily with the rt-mailgate. We defined the rt and
rt-comment lines in /etc/aliases, put a sym link in /etc/smrsh to
/usr/local/rt3/bin/rt-mailgate, and made changes in the /etc/mail dir
to access, sendmail.mc and local-host-names. We ran newaliases and the
m4 commands to configure the changes.

All our messages to rt fail to get past smrsh. The errors we get in maillog are:

 Jan 10 12:01:37 prospec01 sendmail[21674]: j09M8E4j015726:
to="|/usr/local/bin/rt-mailgate --queue support --action correspond
--url http://localhost/", ctladdr=<support at prospec01.onerhino.com>
(8/0), delay=18:53:23, xdelay=00:00:00, mailer=prog, pri=1740765,
dsn=4.0.0, stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with
EX_TEMPFAIL

Any help with this would be much appreciated. 

We are also getting some other errors but are not critical, I mention
them here because they may be related:

[Mon Jan 10 11:47:46 2005] [error] [client 10.0.1.155] Log file
/var/log/rt.log couldn't be written or created.\n RT can't run. at
/usr/local/rt3/lib/RT.pm line 205.\n

[Mon Jan 10 12:00:28 2005] [error] [Mason] File does not exist:
/usr/local/rt3/share/html/favicon.ico