[rt-users] User_Local path being followed sometimes, not every

[Mark Taylor]

if you attempt to log in as a normal user, the authentication fails.  rt 
log echoes:
[error]:  "FAILED LOGIN for x from x.x.x 
(/usr/share/request-tracker3/html/autohandler:175)

HOWEVER, logging in as 'root' User_Local.pm is clearly being read, as 
the the log echoes:
[info]: Using External Authentication 
(/usr/share/request-tracker3/lib/RT/User_Local.pm:21)

the authentication results in an error output to the web browser 
(firefox) as below:


error:       Can't locate object method "new" via package "Net::LDAP" 
(perhaps you forgot to load "Net::LDAP"?) at 
/usr/share/request-tracker3/lib/RT/User_Local.pm line 65.
context:     
...     
61:      $RT::Logger->info("Using External Authentication\n");
62:      use Net::LDAP;
63:     
64:      my $mesg;
65:      my $ldap = Net::LDAP->new($RT::LdapServer, version=>3) or 
$RT::Logger->critical("GetExternalUserWithLDAP: " . "Cannot connect to 
LDAP'\n"), return 0;
66:     
67:      # Iseem to have problems is I try and bind with a NULL username 
by hand
68:      # So this now checks to see if we are really going to bind with a
69:      # username.
...     
code stack:      /usr/share/request-tracker3/lib/RT/User_Local.pm:65
/usr/share/request-tracker3/lib/RT/CurrentUser.pm:273
/usr/share/request-tracker3/html/autohandler:172
raw error
 
my RT_SiteConfig.pm:

# RT_SiteConfig.pm
#
# These are the bits you absolutely *must* edit.
#
# To find out how, please read
#   /usr/share/doc/request-tracker3/INSTALL.Debian

# THE BASICS:

Set($rtname, 'host.x.x.com');
Set($Organization, 'x.x.com');

Set($CorrespondAddress , 'rt at x.x.com');
Set($CommentAddress , 'rt-comment at x.x.com');

Set($Timezone , 'US/Pacific'); # obviously choose what suits you

Set($LogToFile      , 1);
Set($UseFriendlyToLine , 1);

Set($MailCommand , 'sendmail');

# THE DATABASE:

Set($DatabaseType, 'mysql'); # e.g. Pg or mysql

# These are the settings we used above when creating the RT database,
# you MUST set these to what you chose in the section above.

Set($DatabaseUser , 'rtuser');
Set($DatabasePassword , 'x');
Set($DatabaseName , 'rtdb');

# THE WEBSERVER:

Set($WebPath , "/rt");
Set($WebBaseURL , "http://host.x.x.com");

# LDAP:


Set($LDAPExternalAuth, 1);
Set($LdapServer, "ldap.x.x.com");
Set($LdapUser, "");
Set($LdapPass, "");
Set($LdapBase, "ou=x,ou=x,dc=x,dc=com");
Set($LdapUidAttr, "uid");
Set($LdapFilter, "(objectclass=*)");
1;

why would it be following one code path some of the time (at least in 
one instance) and another, apparently, every other time? 

Is there something glaringly obvious I've missed (or not-so-glaringly 
obvious)?
what should I look for?

thanks for any time you might give this

MarkT