[rt-users] Scrips help: adding admincc based on requestor's information

Mai Le mle at Niku.com
Wed Jan 12 02:14:11 EST 2005

 Hi All,

I'm new at creating scrips for RT.  I need to create a scrips to add an
additional admin to the existing admincc list if the requestor belongs
to a certain organization when the ticket is being created.  I'm not
sure how to check the requestor's Organization information field.

I have the following so far:

Condition: On Create
Action: User Defined
Template: Global template: blank
Stage: TransactionCreate

Custom action preparation code: 
	return 1;

Custom action cleanup code:
	my $admincclist = $self->TicketObj->AdminCC;
	if($self->TicketObj->Requestors->Organization eq "UK") {
		my $admin = RT::User->new($RT::SystemUser);
		$admin->LoadByEmail('blablah at somewhere.com');
	 return 1;
else {
 return undef

However, it seems like it does not seems to detect the field correctly.
It's my first attempt at scrips so any help would be greatly


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