[rt-users] RT3 - Creation of new user for email.

[Roland, Ryan M]

Under:

Configuration->Queues-><select your desired Queue>->Group Rights

Make sure that 'Everyone' has the right to 'Create Ticket'


Thanks,




Ryan Roland

Application Developer
Information Technology
Division of Recreational Sports
Indiana University

812.855.9617
rmroland at indiana.edu

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Andy Harrison
Sent: Thursday, January 13, 2005 14:38
To: Ben Butler
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RT3 - Creation of new user for email.

> 
> "RT could not load a valid user, and RT's configuration does not allow for
> the creation of a new user for your email."
> 
> I need to be able to accept tickets from Users that are not already setup
in
> RT.  How do I allow this, I have tried Google but to no avail.


It should work. Are you sending the test message from a root acct?

Please post the entire error message, any relevant lines in the
rt.log, etc etc...

-- 
Andy Harrison
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http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

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