[rt-users] RT3 - Creation of new user for email.

Roland, Ryan M rmroland at indiana.edu
Thu Jan 13 14:43:19 EST 2005


Configuration->Queues-><select your desired Queue>->Group Rights

Make sure that 'Everyone' has the right to 'Create Ticket'


Ryan Roland

Application Developer
Information Technology
Division of Recreational Sports
Indiana University

rmroland at indiana.edu

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Andy Harrison
Sent: Thursday, January 13, 2005 14:38
To: Ben Butler
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RT3 - Creation of new user for email.

> "RT could not load a valid user, and RT's configuration does not allow for
> the creation of a new user for your email."
> I need to be able to accept tickets from Users that are not already setup
> RT.  How do I allow this, I have tried Google but to no avail.

It should work. Are you sending the test message from a root acct?

Please post the entire error message, any relevant lines in the
rt.log, etc etc...

Andy Harrison

Be sure to check out the RT wiki at http://wiki.bestpractical.com

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