[rt-users] Tickets not showing in queues

Andy Harrison aharrison at gmail.com
Fri Jan 14 15:48:23 EST 2005

On Fri, 14 Jan 2005 16:23:21 -0000, Kevin Moran <kmoran at servecentric.com> wrote:
> Hi all, 
> I have had rt3.2.2 working fine for a couple of months now but last week I
> had a disk failure and this took down my RT system.  When I got it up and
> running again I found that tickets were not showing in the queues.  The
> tickets are showing on the front page but when I click on the queues on the
> right it says it found a number of tickets but it doesn't show them.  When I
> click on update multiple tickets all tickets show in the queue.  It is very
> strange. 
> I have a test system running rt3.2.1.  I brought the db over to this system
> and there hasn't been an issue with the queues.  Has anyone else had this
> issue?  Or does anyone know how to fix it? 

Most likely you need to tidy up your rights and/or groups.  Seeing a
ticket count but not seeing the tickets normally means you don't have
sufficient rights to view those tickets.

Andy Harrison

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