[rt-users] Re: Custom Fields

Andy Harrison aharrison at gmail.com
Fri Jan 14 16:02:50 EST 2005

> However, I don't know how to create a custom field or something that would
> send mails to a particular group once a ticket has not been resolved in
> 2hours. 

Use Ruslan's module.  http://search.cpan.org/~ruz/RT-Action-NotifyGroup-0.02/

Andy Harrison

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