[rt-users] Re: Duplicate Emails to requestors and AdminCCs

[Ruslan U. Zakirov]

Please, read http://www.catb.org/~esr/faqs/smart-questions.html

if your message is new question then drop Re: from the subject. This 
confuse people, they think that discussion started elsewhere.

If your message is new question then don't send it as replay to any 
other messages on the list because your MA add additional information to 
  your replies that helps track threads. If you send new question then 
it shouldn't be sticked to any other threads unrelaited to the question.

Then read section "When you want to ask a question" from 
http://wiki.bestpractical.com/?FAQ

And stick software version info with all new questions. even if you send 
  second question two minutes later then first.

Oluwatomisin Ilori wrote:
[snip]