[rt-users] Still can't run cron jobs

[Oluwatomisin Ilori]

Hi All,
Please, I asked this question on running cron jobs yesterday but I didn't get a response. I'm trying to send emails to owners and adminCc's when a ticket had been untouched for 2hours. However, the intended recipients don't get emails.
I'm running rt 3.0.11 on linux, with perl 5.8.3, mySQL and apache with mod_perl. There is nothing new in the rt.log file.

I am running rt-crontool with the following parameters. 

30 * * * * /opt/rt3/bin/rt-crontool --search RT::Search::ActiveTicketsInQueue --search-arg VSATFaults --condition RT::Condition::UntouchedInHours --condition-arg 2 --action RT::Action::SystemNotify --action-arg Owner,AdminCc --template-id 20

Please,  why can't I just use RT::Action::Notify for the --action parameter?
 
Thanks all.



		
---------------------------------
Do you Yahoo!?
 Yahoo! Mail - Helps protect you from nasty viruses.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20050117/af0e2d51/attachment.htm>