[rt-users] change status/owner by email

[Vebtel - Prashanth]

  Hi,

   Iam also trying to set resolving ticket via mail  but iam some what confusing with previous mail please Elaine or any body explain with the steps.

 thank u,
 prashanth.



---------- Original Message ----------------------------------
From: "Elaine ." <cmap_sec at yahoo.co.uk>
Date:  Fri, 14 Jan 2005 15:12:30 +0000 (GMT)

>hi
>Thanks Ruslan that worked a treat.
>Elaine
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