[rt-users] Installed on debian sarge ok - but need to get basic email sending working with postfix

[Kevin Bailey]

i have found some stuff in the log.....



Jan 18 20:09:53 localhost RT: RT::Scrip=HASH(0x9d8deac): Couldn't
prepare Open Tickets
(/usr/share/request-tracker3/lib/RT/Scrip_Overlay.pm:346)
Jan 18 20:09:53 localhost RT:
<rt-3.0.12-19-109.0.0331767004733763 at freewayprojects.com> #19/109 -
Scrip 4  (/usr/share/request-tracker3/lib/RT/Action/SendEmail.pm:92)
Jan 18 20:09:53 localhost RT:
<rt-3.0.12-19-109.0.0331767004733763 at freewayprojects.com>  No recipients
found. Not sending.
(/usr/share/request-tracker3/lib/RT/Action/SendEmail.pm:257)
Jan 18 20:09:53 localhost RT:
<rt-3.0.12-19-109.14.7192714687555 at freewayprojects.com> #19/109 - Scrip
5  (/usr/share/request-tracker3/lib/RT/Action/SendEmail.pm:92)
Jan 18 20:09:53 localhost RT:
<rt-3.0.12-19-109.14.7192714687555 at freewayprojects.com>  No recipients
found. Not sending.
(/usr/share/request-tracker3/lib/RT/Action/SendEmail.pm:257)
Jan 18 20:09:54 localhost RT:
<rt-3.0.12-19-109.12.909606347107 at freewayprojects.com> #19/109 - Scrip 6
(/usr/share/request-tracker3/lib/RT/Action/SendEmail.pm:92)
Jan 18 20:09:54 localhost RT:
<rt-3.0.12-19-109.12.909606347107 at freewayprojects.com>  No recipients
found. Notsending.
(/usr/share/request-tracker3/lib/RT/Action/SendEmail.pm:257)

Have checked it out but (currently) can't figure it out - any help
gratefully received!

kev







On Tue, 2005-01-18 at 19:50 +0000, Kevin Bailey wrote:
> On Tue, 2005-01-18 at 17:35 +0100, Sven Sternberger wrote:
> > Hi Kevin!
> > 
> > I also use sarge with postfix and i don't alter the config. I
> > use the original line in
> > /etc/request-tracker3/RT_Config.pm
> > which is
> > Set($MailCommand , 'sendmailpipe');
> > 
> 
> ok - so i leave that to be the same.
> 
> 
> > maybe this is not a configuration problem, it is more a
> > general issue.
> > 
> >  > but when i add users to the cc line in RT nothing gets sent out - the
> >  > local email server logs show nothing.
> > 
> > where do you see the CC line?
> > 
> 
> This is when i add a comment to a ticket.  it says
> 
> (Sends a carbon-copy of this update to a comma-delimited list of email
> addresses. Does not change who will receive future updates.)
> 
> 
> > For example the "new ticket" page there is a line under the cc field
> > 
> > ->(Sends a carbon-copy of this update to a comma-delimited list of email
> > addresses. These people will receive future updates.)
> > 
> > this means only future updates will be send, because normaly you only 
> > have the scrip:
> > On Correspond Notify Requestors and Ccs with template Correspondence
> > 
> 
> these are the scrips which are installed
> 
> Modify scrips for queue fpoffice 
> Scrips which apply to all queues
> 
>  On Correspond Open Tickets with template Blank 
>  On Create Autoreply To Requestors with template Autoreply 
>  On Create Notify AdminCcs with template Transaction 
>  On Correspond Notify AdminCcs with template Admin Correspondence 
>  On Correspond Notify Requestors and Ccs with template Correspondence 
>  On Correspond Notify Other Recipients with template Correspondence 
>  On Comment Notify AdminCcs as Comment with template Admin Comment 
>  On Comment Notify Other Recipients as Comment with template
> Correspondence 
>  On Resolve Notify Requestors with template Resolved 
> 
> 
> so it looks like i've got the correct (standard) scrips in place.
> 
> 
> as mentioned before - the 'mail' and 'sendmail' commands work from the
> command line.
> 
> should the 
> Set($MailCommand , 'sendmailpipe');
> line work if set in 
> /etc/request-tracker3/RT_SiteConfig.pm
> 
> BTW isn't it true i should use
> /etc/request-tracker3/RT_SiteConfig.pm
> 
> and leave 
> /etc/request-tracker3/RT_Config.pm
> 
> untouched.
> 
> 
> is there any way i can test the email sending function of request
> tracker?
> 
> is there any way i can see what's going wrong?
> 
> thanks - kev
> 
> 
> > if you want the new ticket to be send to the cc you need a new scrip:
> > On Create Notify Requestors and Ccs with template Correspondence
> > 
> > 
> > okay hope it helps!
> > 
> > regards
> > 
> > 
> > sven
> > 
> > Kevin Bailey wrote:
> > > hi,
> > > 
> > > request-Tracker3 has been installed and is looking great.
> > > 
> > > i have installed this on a debian sarge machine and will paste my notes
> > > to the bottom of this posting.  when i have got postfix to work i will
> > > update/tidy up the notes and put them up for the wiki.
> > > 
> > > but...
> > > 
> > > first...
> > > 
> > > i just need to get basic email sending to work.  i have changed from
> > > exim to postfix, the 'mail' command works from the command line.
> > > 
> > > 
> > > could someone paste in some conf file settings which enable RT to send
> > > mail using postfix.
> > > 
-- 
Kevin Bailey <kbailey at freewayprojects.com>