[rt-users] Keeping the Microsoft Outlook users happy

Quark IT - Hilton Travis hilton at quarkit.com.au
Thu Jan 20 04:26:52 EST 2005

Hi all,

I have a thought.

This is rare, so please bear with me.

We have a supplier who uses the "Isis" TT system.  This can send out
emails to let us know there are jobs for us to do, and it lists the time
we need to do the job.  It doesn't integrate into MS Outlook in any way,
which is a shame - its not that hard to do.

What would be *really* nice is to have RT send out emails that have the
specially crafted URL that you cliek on and have the appointment entered
automagically into your Outlook calendar.  This would be sooooo nice -
save the possibility of mis-typing it and the silliness that ensues.



Hilton Travis                          Phone: +61 (0)7 3344 3889
(Brisbane, Australia)                  Phone: +61 (0)419 792 394
Manager, Quark IT                      http://www.quarkit.com.au
         Quark AudioVisual             http://www.quarkav.net

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