[rt-users] RT::Action::AutoOpen

[Richard Ellis]

Hi guys,

Overnight, users started reporting that RT was acting up. They were
unable to send in tickets via email, but could create them through the
GUI and could send emails out from the tool.

I have checked the /etc/mail/aliases etc and that seems fine, however I
am seeing this error message in the system log file

RT: RT::Action::AutoOpen=HASH(0x1ba476c) was created without a
CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:80)\n.

The server was restarted yesterday morning after an outage, where the
Hard drive failed and data was ghosted to a new disk.

Running Solaris 9 on SPARC
RT 3.2.2
Sendmail
Apache 1.3.33 with Mod_Perl
Perl 5.8.5
MySQL 4.0.31

Anyone know what causes this? RT_SiteConfig file looks ok to me. MySQL
has the user in it, and appears to have all the normal permissions