[rt-users] "Could not load a valid user"?

[Jarrod Loidl]

Hi 

Currently I am dealing with an issue in RTIR where it will consistenly
return the following error message upon all email based replies from
someone not created in RTIR:

--
RT could not load a valid user, and RT's configuration does not allow
for the creation of a new user for this email (blah at blah.monash.edu.au).

You might need to grant 'Everyone' the right 'CreateTicket' for the
queue Incident Reports.
--
I have complied with the instructions as stipulated above and still
receive the same error. 

Has anyone else encountered this? And if so, how did you fix this?

Thanks in advance,

-- 
Jarrod Loidl
IT Security of Infrastructure Services,
Information Technology Services, Monash University - Clayton
Phone: +61 3 99052055    Fax:   +61 3 99054746