[rt-users] RES: Error on startup -- new install

Tue Jan 25 13:48:56 EST 2005

I think you use Apache2+MP2, check next:
1) your HTML::Mason should be 1.27 or greater
2) you should have 'PerlModule Apache2' before 'PerlRequire 
.../webmux.pl' in your apache config.

Rodolfo de Moraes Reis wrote:
> Hello There!!
> 
> I'm with the same problem here.... I installed RT 3.4.0rc6 without problem (all dependencies its's ok!) but when I started Apache this message error appears in error.log:
> 
> [Tue Jan 25 16:21:45 2005] [error] Can't locate Apache/Constants.pm in @INC (@INC contains: /opt/rt3/local/lib /opt/rt3/lib /opt/perl/lib/site_perl/5.8.5/Apache2 /opt/perl/lib/5.8.5 /opt/perl/lib/site_perl/5.8.5 /opt/perl/lib/site_perl . /opt/apache/ /opt/apache/lib/perl) at /opt/perl/lib/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm line 13.\nBEGIN failed--compilation aborted at /opt/perl/lib/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm line 13.\nCompilation failed in require at /opt/rt3/lib/RT/Interface/Web/Handler.pm line 134.\nCompilation failed in require at (eval 2) line 1.\n
> 
> I wrote this lines in httpd.conf:
> 
> <VirtualHost *:5000>
>   ServerName            vento:5000
>   ServerAdmin           email
>   DocumentRoot          "/opt/rt3/share/html"
>   AddDefaultCharset     UTF-8
>   PerlOptions           +Parent
>   PerlModule            Apache::compat
>   PerlModule            Apache::DBI
>   PerlRequire           "/opt/rt3/bin/webmux.pl"
>   ErrorLog              logs/5000/error.log
>   CustomLog             logs/5000/access.log common
>   RedirectMatch         (.*)/$ http://vento:5000$1/index.html
>   <Location />
>    SetHandler           perl-script
>    PerlHandler          RT::Mason
>   </Location>
> </VirtualHost>
> 
> What's happening????
> 
> Thank's for regards!!!
> Rodolfo Reis
> Brazil.
> 
> -----Mensagem original-----
> De: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com]Em nome de John van
> Oppen
> Enviada em: terça-feira, 25 de janeiro de 2005 13:18
> Para: rt-users at lists.bestpractical.com
> Assunto: AW: [rt-users] Re: Error on startup -- new install 
> 
> 
> This is the Apache config for the site I mentioned in the last email:
> 
> <VirtualHost 64.185.104.25>
>    ServerName rt.pocketinet.com
>    DocumentRoot /apps/rt3/share/html
>    AddDefaultCharset UTF-8
> 
>    # these four lines apply to Apache2+mod_perl2 only: {{{
>    PerlSetVar MasonArgsMethod CGI
>    PerlModule Apache2 Apache::compat
>    RewriteEngine On
>    RewriteRule ^(.*)/$ $1/index.html
>    # }}}
> 
>    PerlModule Apache::DBI
>    PerlRequire /apps/rt3/bin/webmux.pl
> 
>    <Location />
>        SetHandler perl-script
>        PerlHandler RT::Mason
>    </Location>
> </VirtualHost>
> 
> 
> -----Ursprüngliche Nachricht-----
> Von: John van Oppen 
> Gesendet: Tuesday, January 25, 2005 7:01 AM
> An: rt-users at lists.bestpractical.com
> Betreff: RE: [rt-users] Re: Error on startup -- new install 
> 
> Ok...   I had a few missing dependencies before (make testdeps finds more than the command listed in the howto for modperl2)...   However, now I am totally stumped, anyone have any idea what I can do to get this one resolved?  
> 
> 
> 
> John :)
> 
> 
> 
> Starting httpd: [Tue Jan 25 07:58:20 2005] [error] Can't locate /apps/rt3/bin/webmux.pl in @INC (@INC contains: /usr/lib/perl5/5.8.5/i386-linux-thread-multi /usr/lib/perl5/5.8.5 /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.2/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.1/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl/5.8.2 /usr/lib/perl5/site_perl/5.8.1 /usr/lib/perl5/site_perl/5.8.0 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.2/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.1/i386-lin
ux-thread-multi /usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl/5.8.2 /usr/lib/perl5/vendor_perl/5.8.1 /usr/lib/perl5/vendor_perl/5.8.0 /usr/lib/perl5/vendor_perl . /etc/httpd/ /etc/httpd/lib/perl) at (eval 4) line 1.\n
> [Tue Jan 25 07:58:20 2005] [error] Can't load Perl file: /apps/rt3/bin/webmux.pl for server rt.pocketinet.com:0, exiting...
>                                                            [FAILED]
> [root at rt mail]#
> -----Ursprüngliche Nachricht-----
> Von: brian mccabe [mailto:thealbs at yahoo.co.uk] 
> Gesendet: Tuesday, January 25, 2005 5:09 AM
> An: rt-users at lists.bestpractical.com
> Betreff: [rt-users] Re: Error on startup -- new install 
> 
> 
> This may be related to the default SE-Linux settings
> on FC3 installation? I had to set set it to "disabled"
> (not the default) to get Apache to startup initially
> after the RT install.
> 
> 
> 
>>Message: 3
>>Date: Mon, 24 Jan 2005 18:36:58 -0800
>>From: "John van Oppen" <john at vanoppen.com>
>>Subject: [rt-users] Error on startup -- new install
>>To: <rt-users at lists.bestpractical.com>
>>Message-ID:
>>
>>
> 
> <A431146554A0EA4A8C8842D94311BA6DAF99 at server-ww.home.vanoppen.com>
> 
>>Content-Type: text/plain;	charset="us-ascii"
>>
>>Does anyone have an idea about this issue?
>>
>>This is a new install on a fedora core 3 box,
>>utilizing the pre-build
>>apache 2x and modperl...   All CPAN modules are
>>installed (I utilized
>>the fedora core 2 howto on the wiki).  
>>
>>I would love to figure out why this is not
>>working...   I was originally
>>planning on upgrading our RT box and had this
>>problem when going from a
>>version a few back (3.0.11) to the current rev and
>>thought I might as
>>well start over, and add a new HD to our RT box.  
>>(I have the SQL
>>running on a separate machine).
>>
> 
> 
> 
> 
> 	
> 	
> 		
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> 
> RT Administrator and Developer training is coming to your town soon! (Boston, San Francisco, Austin, Sydney) Contact training at bestpractical.com for details.
> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> RT Administrator and Developer training is coming to your town soon! (Boston, San Francisco, Austin, Sydney) Contact training at bestpractical.com for details.
> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com