[rt-users] Implementing Statistics

[Ramon Kagan]

Any reason you are not installing the package within the RT tree?  The
package is supposed to intergrate into the RT infrastructure.  At least
that is my understanding.

Ramon Kagan
York University, Computing and Network Services
Information Security  -  Senior Information Security Analyst
(416)736-2100 #20263
rkagan at yorku.ca

-----------------------------------   ------------------------------------
I have not failed.  I have just	       I don't know the secret to success,
found 10,000 ways that don't work.     but the secret to failure is
				       trying to please everybody.
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On Fri, 28 Jan 2005, Viren Patel wrote:

> We have RT 3.0.12 running on FreeBSD 5.3. I am trying to
> implement the Statistics package from the 3.0 contrib
> directory. I cannot find any docs, so I tried the
> following:
>
>    setup a user to run the scripts
>    extracted Statistics3.tgz in user's public_html directory
>    in httpd.conf:
>
>       <Location /home/user/public_html>
>          AddDefaultCharset UTF-8
>          PerlModule Apache::DBI
>          PerlRequire /usr/local/rt3/bin/webmux.pl
>          SetHandler perl-script
>          PerlHandler RT::Mason
>      </Location>
>
> When loading the index.html via http://server/~user, the
> following is displayed:
>
> %# BEGIN LICENSE BLOCK %# %# Copyright (c) 1996-2003 Jesse
> Vincent %# %# (Except where explictly superceded by other
> copyright notices) %# %# Copyright this file (c) 2003
> Harald Wagener %# %# This work is made available to you
> under the terms of Version 2 of %# the GNU General Public
> License. A copy of that license should have %# been
> provided with this software, but in any event can be
> snarfed %# from www.gnu.org. %# %# This work is
> distributed in the hope that it will be useful, but %#
> WITHOUT ANY WARRANTY; without even the implied warranty of
> %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.
> See the GNU %# General Public License for more details. %#
> %# Unless otherwise specified, all modifications,
> corrections or %# extensions to this work which alter its
> source code become the %# property of Best Practical
> Solutions, LLC when submitted for %# inclusion in the
> work. %# %# %# END LICENSE BLOCK <& /Elements/Header,
> Title => loc('RT Statistics') &> <&
> /Statistics/Elements/Tabs, Title => loc('RT Statistics')
> &>
>
>     * <&|/l&>Requests per day per Queue
>       <&|/l&>See the number of requests worked on in a
> time period
>     * <&|/l&>Open and Stalled Requests
>       <&|/l&>See the number of open and stalled Requests
>     * <&|/l&>Requests in Multiple Queues
>       <&|/l&>See the number of requests worked on in
> different Queues
>     * <&|/l&>Requests per Day of Week (absolute)
>       <&|/l&>See when requests are made and resolved
>     * <&|/l&>Average Time to Resolve
>       <&|/l&>See how long requests usually take to be
> resolved
>     * <&|/l&>Time to Resolve (scatter graph)
>       <&|/l&>Detailed graph of time to resolve requests
>
> Any ideas on what I am doing wrong and/or how I can get
> this working? Thanks.
>
> --
> Viren Patel
> Chem. & Biochem.
> University of Texas at Austin
>
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