[rt-users] Update multiple tickets clears custom fields in tickets(RT 3.2.2)

[Kumar, Vasanth]

It appears that this problem is fixed in RT 3.2.3rc1.  Any idea on when
3.2.3 will be released?

Thanks.

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kumar,
Vasanth
Sent: Wednesday, January 26, 2005 10:27 AM
To: RT-Users at lists.bestpractical.com
Subject: [rt-users] Update multiple tickets clears custom fields in
tickets(RT 3.2.2)

Hi,

I am using RT 3.2.2 with MySql 4.0.15.

I am trying to use the "Update multiple tickets" feature, but it clears
custom fields in the tickets that I update.

- I do a search and then select the Update multiple tickets link. (note
that both of the tickets are in the same queue and have a custom field
value)
- In the Bulk ticket update screen, choose Make Status to be "open" and
press "Update All"
- I get the following messages:

Ticket 14447: Ticket 14447: Status: Status changed from resolved to open
by user1 Ticket 14447: CFVal1 is no longer a value for custom field
CFName Ticket 14448: Ticket 14448: Status: Status changed from resolved
to open by user1 Ticket 14448: CFVal2 is no longer a value for custom
field CFName 

Why is this occuring?  I am not moving the tickets to another queue.

I could select the value for custom field CFName from the Update screen
as well, but as in this case, the tickets don't always have the same
custom field value.

Thanks!

_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

RT Administrator and Developer training is coming to your town soon!
(Boston, San Francisco, Austin, Sydney) Contact
training at bestpractical.com for details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com