[rt-users] Query Builder - searching replies and comments?

[Matthew Watson]

Assuming you are using a fairly recent version on RT, then select
"Content" from the pull down which initially has "Subject" in it, and
type the text you are looking for into the textbox.

I imagine this would be quite slow if you have lots of tickets though.

Regards.
Matt.



> Is there a way to build queries that will search for text in the
replies
> / comments of the tickets?
> 
> One of our users has asked if this possible so I thought I would ask
the
> ML.
> 

This email and any files transmitted with it are confidential and intended solely for the 
use of the individual or entity to whom they are addressed. Please notify the sender 
immediately by email if you have received this email by mistake and delete this email 
from your system. Please note that any views or opinions presented in this email are solely
 those of the author and do not necessarily represent those of the organisation. 
Finally, the recipient should check this email and any attachments for the presence of 
viruses. The organisation accepts no liability for any damage caused by any virus 
transmitted by this email.