[rt-users] attachments to rt

Ruslan U. Zakirov Ruslan.Zakirov at miet.ru
Wed Jul 6 14:24:38 EDT 2005


Chris Hall wrote:
> Thanks for looking Ruslan.
> 
> Heres some more system info.
> 
> rt-3.4.2
> perl 5.8.0
perl 5.8.0 is not SUPPORTED!

> apache 2.0.40
> mysql  Ver 12.22 Distrib 4.0.20, for pc-linux (i686)
> 
> Im using qmail to capture emails, with this rt-mailgate command:
> 
> |preline /usr/local/rt3/bin/rt-mailgate --queue Myqueue --action
> correspond --url http://rt.Myhost.com:81/
> 
> And heres the info from rt's system configuration. Any ideas welcome!
> 
> --------
> 
> Loaded perl modules
> 
> Perl v5.8.0 under linux
>   Apache::Access v0.01;
>   Apache::Connection v0.01;
>   Apache::Const v0.01;
>   Apache::Log v0.01;
>   Apache::RequestIO v0.01;
>   Apache::RequestRec v0.01;
>   Apache::RequestUtil v0.01;
>   Apache::Response v0.01;
>   Apache::Server v0.01;
>   Apache::ServerUtil v0.01;
>   Apache::Session v1.6;
>   Apache::Session::Generate::MD5 v2.1;
>   Apache::Session::Lock::MySQL v1.00;
>   Apache::Session::MySQL v1.01;
>   Apache::Session::Serialize::Storable v1.00;
>   Apache::Session::Store::DBI v1.02;
>   Apache::Session::Store::MySQL v1.04;
>   Apache::SubRequest v0.01;
>   Apache::URI v0.01;
>   Apache::Util v0.01;
>   APR::Date v0.01;
>   APR::Pool v0.01;
>   APR::Table v0.01;
>   APR::URI v0.01;
>   APR::Util v0.01;
>   AutoLoader v5.60;
>   base v1.03;
>   Benchmark v1.0501;
>   bytes v1.00;
>   Cache::Simple::TimedExpiry v0.23;
>   Carp v1.01;
>   CGI v3.10;
>   CGI::Cookie v1.25;
>   CGI::Util v1.5;
>   Class::Container v0.12;
>   Class::Data::Inheritable v0.02;
>   Class::ReturnValue v0.52;
>   constant v1.04;
>   Cwd v3.07;
>   Data::Dumper v2.12;
>   Date::Format v2.22;
>   Date::Parse v2.23;
>   DBD::mysql v2.1021;
>   DBI v1.48;
>   DBIx::SearchBuilder v1.27;
>   DBIx::SearchBuilder::Unique v0.01;
>   Devel::StackTrace v1.11;
>   Devel::StackTraceFrame v0.6;
>   Digest::base v1.00;
>   Digest::MD5 v2.33;
>   DynaLoader v1.04;
>   Encode v1.83;
>   Encode::Alias v1.34;
>   Encode::Config v1.06;
>   Encode::Encoding v1.30;
>   Errno v1.09;
>   Exception::Class v1.21;
>   Exception::Class::Base v1.2;
>   Exporter v5.567;
>   Exporter::Heavy v5.567;
>   Fcntl v1.04;
>   fields v1.02;
>   File::Basename v2.71;
>   File::Glob v1.01;
>   File::Path v1.05;
>   File::Spec v3.07;
>   File::Spec::Unix v1.5;
>   File::Temp v0.13;
>   FileHandle v2.01;
>   HTML::Entities v1.23;
>   HTML::Mason v1.28;
>   HTML::Mason::ApacheHandler v1.69;
>   HTML::Mason::Exception v1.1;
>   HTML::Mason::Exception::Abort v1.1;
>   HTML::Mason::Exception::Compilation v1.1;
>   HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1;
>   HTML::Mason::Exception::Compiler v1.1;
>   HTML::Mason::Exception::Decline v1.1;
>   HTML::Mason::Exception::Params v1.1;
>   HTML::Mason::Exception::Syntax v1.1;
>   HTML::Mason::Exception::System v1.1;
>   HTML::Mason::Exception::TopLevelNotFound v1.1;
>   HTML::Mason::Exception::VirtualMethod v1.1;
>   HTML::Mason::Exceptions v1.43;
>   HTML::Parser v3.26;
>   HTML::Scrubber v0.08;
>   I18N::LangTags v0.35;
>   integer v1.00;
>   IO v1.20;
>   IO::File v1.09;
>   IO::Handle v1.21;
>   IO::InnerFile v2.110;
>   IO::Lines v2.110;
>   IO::Scalar v2.110;
>   IO::ScalarArray v2.110;
>   IO::Seekable v1.08;
>   IO::Wrap v2.110;
>   IO::WrapTie v2.110;
>   IPC::Open2 v1.01;
>   IPC::Open3 v1.0104;
>   lib v0.5564;
>   List::Util v1.15;
>   locale v1.00;
>   Locale::Maketext v1.09;
>   Locale::Maketext::Fuzzy v0.02;
>   Locale::Maketext::Lexicon v0.49;
>   Locale::Maketext::Lexicon::Gettext v0.14;
>   Log::Dispatch v2.10;
>   Log::Dispatch::Base v1.09;
>   Log::Dispatch::Output v1.26;
>   Log::Dispatch::Screen v1.17;
>   Log::Dispatch::Syslog v1.18;
>   Mail::Address v1.67;
>   Mail::Field v1.67;
>   Mail::Field::AddrList v1.67;
>   Mail::Field::Date v1.67;
>   Mail::Header v1.67;
>   Mail::Internet v1.67;
>   MIME::Base64 v3.05;
>   MIME::Body v5.417;
>   MIME::Decoder v5.417;
>   MIME::Entity v5.417;
>   MIME::Field::ContDisp v5.417;
>   MIME::Field::ConTraEnc v5.417;
>   MIME::Field::ContType v5.417;
>   MIME::Field::ParamVal v5.417;
>   MIME::Head v5.417;
>   MIME::Parser v5.417;
>   MIME::QuotedPrint v3.03;
>   MIME::Tools v5.417;
>   MIME::Words v5.417;
>   mod_perl v1.9907;
>   ModPerl::Const v0.01;
>   Module::Versions::Report v1.02;
>   overload v1.00;
>   Params::Validate v0.77;
>   POSIX v1.05;
>   re v0.03;
>   Regexp::Common v2.120;
>   Regexp::Common::delimited v2.104;
>   RT v3.4.2;
>   RT::Interface::Email v1.02;
>   Scalar::Util v1.15;
>   SelectSaver v1.00;
>   Socket v1.75;
>   Storable v2.14;
>   strict v1.02;
>   Symbol v1.04;
>   Sys::Hostname v1.1;
>   Sys::Syslog v0.03;
>   Text::Autoformat v1.13;
>   Text::Quoted v1.8;
>   Text::Reform v1.11;
>   Text::Tabs v98.112801;
>   Text::Template v1.44;
>   Text::Wrapper v1.000;
>   Time::HiRes v1.38;
>   Time::JulianDay v2003.1125;
>   Time::Local v1.04;
>   Time::ParseDate v2003.1126;
>   Time::Timezone v2003.0211;
>   Time::Zone v2.21;
>   utf8 v1.00;
>   vars v1.01;
>   warnings v1.00;
>   warnings::register v1.00;
>   XSLoader v0.01;
> 
> 
> 
> RT Variables
> RT::AmbiguousDayInPast     1
> RT::BasePath     /usr/local/rt3
> RT::BinPath     /usr/local/rt3/bin
> RT::CORE_CONFIG_FILE     /usr/local/rt3/etc/RT_Config.pm
> RT::CanonicalizeEmailAddressMatch     rt\.Myhost\.ltd\.uk$
> RT::CanonicalizeEmailAddressReplace     Myhost\.ltd\.uk
> RT::CommentAddress     rt-comment at Myhost.ltd.uk
> RT::CorrespondAddress     RT::CorrespondAddress.not.set
> RT::DatabaseHost     localhost
> RT::DatabaseName     rt3
> RT::DatabaseRTHost     localhost
> RT::DatabaseType     mysql
> RT::DatabaseUser     root
> RT::DateDayBeforeMonth     1
> RT::DefaultSearchResultFormat     '<B><A
> HREF="/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#', '<B><A
> HREF="/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject',
> Status, QueueName, OwnerName, Priority, '__NEWLINE__', '',
> '<small>__Requestors__</small>', '<small>__CreatedRelative__</small>',
> '<small>__ToldRelative__</small>',
> '<small>__LastUpdatedRelative__</small>', '<small>__TimeLeft__</small>'
> RT::EmailOutputEncoding     utf-8
> RT::EtcPath     /usr/local/rt3/etc
> RT::FriendlyFromLineFormat     "%s via RT" <%s>
> RT::FriendlyToLineFormat     "%s of Myhost support Ticket #%s":;
> RT::LocalEtcPath     /usr/local/rt3/local/etc
> RT::LocalLexiconPath     /usr/local/rt3/local/po
> RT::LocalPath     /usr/local/rt3/local
> RT::LogDir     /usr/local/rt/var/log
> RT::LogToFileNamed     rt.log
> RT::LogToScreen     error
> RT::LogToSyslog     debug
> RT::LogoURL     /NoAuth/images/Myhost-logo.gif
> RT::LoopsToRTOwner     1
> RT::MailCommand     sendmailpipe
> RT::MasonComponentRoot     /usr/local/rt3/share/html
> RT::MasonDataDir     /usr/local/rt3/var/mason_data
> RT::MasonLocalComponentRoot     /usr/local/rt3/local/html
> RT::MasonSessionDir     /usr/local/rt3/var/session_data
> RT::MaxAttachmentSize     50000000
> RT::MaxInlineBody     134560
> RT::MessageBoxWidth     72
> RT::MessageBoxWrap     HARD
> RT::MyRequestsLength     10
> RT::MyTicketsLength     10
> RT::Organization     Myhost.ltd.uk
> RT::OwnerEmail     chris at Myhost.ltd.uk
> RT::ParseNewMessageForTicketCcs     1
> RT::RTAddressRegexp     ^Myhost-support\@Myhost\.ltd\.uk$
> RT::RecordOutgoingEmail     1
> RT::RedistributeAutoGeneratedMessages     1
> RT::SITE_CONFIG_FILE     /usr/local/rt3/etc/RT_SiteConfig.pm
> RT::SendmailArguments     -oi -t
> RT::SendmailPath     /usr/sbin/sendmail
> RT::Timezone     US/Eastern
> RT::TruncateLongAttachments     1
> RT::TrustHTMLAttachments     1
> RT::UseFriendlyFromLine     1
> RT::VERSION     3.4.2
> RT::VarPath     /usr/local/rt3/var
> RT::WebBaseURL     http://rt.Myhost.ltd.uk:81
> RT::WebFlushDbCacheEveryRequest     1
> RT::WebImagesURL     /NoAuth/images/
> RT::WebURL     /
> RT::rtname     Myhost support
> Perl configuration
> 
> Summary of my perl5 (revision 5.0 version 8 subversion 0) configuration:
>   Platform:
>     osname=linux, osvers=2.4.20-2.48smp, archname=i386-linux-thread-multi
>     uname='linux stripples.devel.redhat.com 2.4.20-2.48smp #1 smp thu
> feb 13 11:44:55 est 2003 i686 i686 i386 gnulinux '
>     config_args='-des -Doptimize=-O2 -march=i386 -mcpu=i686 -g
> -Dmyhostname=localhost -Dperladmin=root at localhost -Dcc=gcc -Dcf_by=Red
> Hat, Inc. -Dinstallprefix=/usr -Dprefix=/usr -Darchname=i386-linux
> -Dvendorprefix=/usr -Dsiteprefix=/usr
> -Dotherlibdirs=/usr/lib/perl5/5.8.0 -Duseshrplib -Dusethreads
> -Duseithreads -Duselargefiles -Dd_dosuid -Dd_semctl_semun -Di_db
> -Ui_ndbm -Di_gdbm -Di_shadow -Di_syslog -Dman3ext=3pm -Duseperlio
> -Dinstallusrbinperl -Ubincompat5005 -Uversiononly -Dpager=/usr/bin/less
> -isr'
>     hint=recommended, useposix=true, d_sigaction=define
>     usethreads=define use5005threads=undef useithreads=define
> usemultiplicity=define
>     useperlio=define d_sfio=undef uselargefiles=define usesocks=undef
>     use64bitint=undef use64bitall=undef uselongdouble=undef
>     usemymalloc=n, bincompat5005=undef
>   Compiler:
>     cc='gcc', ccflags ='-D_REENTRANT -D_GNU_SOURCE -DTHREADS_HAVE_PIDS
> -DDEBUGGING -fno-strict-aliasing -I/usr/local/include
> -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64 -I/usr/include/gdbm',
>     optimize='-O2 -march=i386 -mcpu=i686 -g',
>     cppflags='-D_REENTRANT -D_GNU_SOURCE -DTHREADS_HAVE_PIDS -DDEBUGGING
> -fno-strict-aliasing -I/usr/local/include -I/usr/include/gdbm'
>     ccversion='', gccversion='3.2.2 20030213 (Red Hat Linux 8.0
> 3.2.2-1)', gccosandvers=''
>     intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=1234
>     d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12
>     ivtype='long', ivsize=4, nvtype='double', nvsize=8, Off_t='off_t',
> lseeksize=8
>     alignbytes=4, prototype=define
>   Linker and Libraries:
>     ld='gcc', ldflags =' -L/usr/local/lib'
>     libpth=/usr/local/lib /lib /usr/lib
>     libs=-lnsl -lgdbm -ldb -ldl -lm -lpthread -lc -lcrypt -lutil
>     perllibs=-lnsl -ldl -lm -lpthread -lc -lcrypt -lutil
>     libc=/lib/libc-2.3.1.so, so=so, useshrplib=true, libperl=libperl.so
>     gnulibc_version='2.3.1'
>   Dynamic Linking:
>     dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='-rdynamic
> -Wl,-rpath,/usr/lib/perl5/5.8.0/i386-linux-thread-multi/CORE'
>     cccdlflags='-fPIC', lddlflags='-shared -L/usr/local/lib'
> 
> 
> 
> 
> 
> Ruslan U. Zakirov wrote:
> 
>> Chris Hall wrote:
>>
>>> Ruslan U. Zakirov wrote:
>>>
>>>
>>>> Chris Hall wrote:
>>>>
>>>>
>>>>> Hi,
>>>>>
>>>>> My rt system is truncating attachments sent to it. I have set
>>>>> siteconfig
>>>>> to have:
>>>>>
>>>>> Set($MaxAttachmentSize , 50000000);
>>>>> Set($TruncateLongAttachments , 0);
>>>>> Set($DropLongAttachments , 0);
>>>>>
>>>>> The attachments are ok - if I cc someone the attachment gets to them
>>>>> fine.
>>>>>
>>>>> Does anyone know of any other issues to check for?
>>>>
>>>>
>>>>
>>>> MySQL? See FAQ on the wiki.
>>>>
>>>> Does it truncate to some constant size or random?
>>>>
>>>> Is it truncation or garbage?
>>>>
>>>
>>> Its truncation, and random sizes. I dont think its mysql as I can add
>>> attachments ok from the web interface. Heres a few attempts to add
>>> something - the top one was added via the web, and is correct.
>>>
>>> # Wed Jul 06 11:57:33 2005 (49.4k) by chris
>>> # Wed Jul 06 11:37:57 2005 (4.2k) by chris
>>> # Wed Jul 06 11:35:30 2005 (4k) by chris
>>> # Wed Jul 06 11:22:08 2005 (4k) by chris
>>> # Wed Jul 06 11:17:00 2005 (3.6k) by chris
>>> # Wed Jul 06 11:02:55 2005 (6k) by chris
>>
>>
>> Hmm. Very strange. I don't know reason of the problem.
>> Please report back software versions and may be someone else could
>> help you.
>>
>>
>>
>>
>>>
>>>>
>>>>
>>>>> Thanks,
>>>>>
>>>>> - Chris
>>>>> _______________________________________________
>>>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>>>
>>>>> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>>>>>
>>>>
>>>>
>>
> 




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