[rt-users] attachments to rt
Ruslan U. Zakirov
Ruslan.Zakirov at miet.ru
Wed Jul 6 14:24:38 EDT 2005
Chris Hall wrote:
> Thanks for looking Ruslan.
>
> Heres some more system info.
>
> rt-3.4.2
> perl 5.8.0
perl 5.8.0 is not SUPPORTED!
> apache 2.0.40
> mysql Ver 12.22 Distrib 4.0.20, for pc-linux (i686)
>
> Im using qmail to capture emails, with this rt-mailgate command:
>
> |preline /usr/local/rt3/bin/rt-mailgate --queue Myqueue --action
> correspond --url http://rt.Myhost.com:81/
>
> And heres the info from rt's system configuration. Any ideas welcome!
>
> --------
>
> Loaded perl modules
>
> Perl v5.8.0 under linux
> Apache::Access v0.01;
> Apache::Connection v0.01;
> Apache::Const v0.01;
> Apache::Log v0.01;
> Apache::RequestIO v0.01;
> Apache::RequestRec v0.01;
> Apache::RequestUtil v0.01;
> Apache::Response v0.01;
> Apache::Server v0.01;
> Apache::ServerUtil v0.01;
> Apache::Session v1.6;
> Apache::Session::Generate::MD5 v2.1;
> Apache::Session::Lock::MySQL v1.00;
> Apache::Session::MySQL v1.01;
> Apache::Session::Serialize::Storable v1.00;
> Apache::Session::Store::DBI v1.02;
> Apache::Session::Store::MySQL v1.04;
> Apache::SubRequest v0.01;
> Apache::URI v0.01;
> Apache::Util v0.01;
> APR::Date v0.01;
> APR::Pool v0.01;
> APR::Table v0.01;
> APR::URI v0.01;
> APR::Util v0.01;
> AutoLoader v5.60;
> base v1.03;
> Benchmark v1.0501;
> bytes v1.00;
> Cache::Simple::TimedExpiry v0.23;
> Carp v1.01;
> CGI v3.10;
> CGI::Cookie v1.25;
> CGI::Util v1.5;
> Class::Container v0.12;
> Class::Data::Inheritable v0.02;
> Class::ReturnValue v0.52;
> constant v1.04;
> Cwd v3.07;
> Data::Dumper v2.12;
> Date::Format v2.22;
> Date::Parse v2.23;
> DBD::mysql v2.1021;
> DBI v1.48;
> DBIx::SearchBuilder v1.27;
> DBIx::SearchBuilder::Unique v0.01;
> Devel::StackTrace v1.11;
> Devel::StackTraceFrame v0.6;
> Digest::base v1.00;
> Digest::MD5 v2.33;
> DynaLoader v1.04;
> Encode v1.83;
> Encode::Alias v1.34;
> Encode::Config v1.06;
> Encode::Encoding v1.30;
> Errno v1.09;
> Exception::Class v1.21;
> Exception::Class::Base v1.2;
> Exporter v5.567;
> Exporter::Heavy v5.567;
> Fcntl v1.04;
> fields v1.02;
> File::Basename v2.71;
> File::Glob v1.01;
> File::Path v1.05;
> File::Spec v3.07;
> File::Spec::Unix v1.5;
> File::Temp v0.13;
> FileHandle v2.01;
> HTML::Entities v1.23;
> HTML::Mason v1.28;
> HTML::Mason::ApacheHandler v1.69;
> HTML::Mason::Exception v1.1;
> HTML::Mason::Exception::Abort v1.1;
> HTML::Mason::Exception::Compilation v1.1;
> HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1;
> HTML::Mason::Exception::Compiler v1.1;
> HTML::Mason::Exception::Decline v1.1;
> HTML::Mason::Exception::Params v1.1;
> HTML::Mason::Exception::Syntax v1.1;
> HTML::Mason::Exception::System v1.1;
> HTML::Mason::Exception::TopLevelNotFound v1.1;
> HTML::Mason::Exception::VirtualMethod v1.1;
> HTML::Mason::Exceptions v1.43;
> HTML::Parser v3.26;
> HTML::Scrubber v0.08;
> I18N::LangTags v0.35;
> integer v1.00;
> IO v1.20;
> IO::File v1.09;
> IO::Handle v1.21;
> IO::InnerFile v2.110;
> IO::Lines v2.110;
> IO::Scalar v2.110;
> IO::ScalarArray v2.110;
> IO::Seekable v1.08;
> IO::Wrap v2.110;
> IO::WrapTie v2.110;
> IPC::Open2 v1.01;
> IPC::Open3 v1.0104;
> lib v0.5564;
> List::Util v1.15;
> locale v1.00;
> Locale::Maketext v1.09;
> Locale::Maketext::Fuzzy v0.02;
> Locale::Maketext::Lexicon v0.49;
> Locale::Maketext::Lexicon::Gettext v0.14;
> Log::Dispatch v2.10;
> Log::Dispatch::Base v1.09;
> Log::Dispatch::Output v1.26;
> Log::Dispatch::Screen v1.17;
> Log::Dispatch::Syslog v1.18;
> Mail::Address v1.67;
> Mail::Field v1.67;
> Mail::Field::AddrList v1.67;
> Mail::Field::Date v1.67;
> Mail::Header v1.67;
> Mail::Internet v1.67;
> MIME::Base64 v3.05;
> MIME::Body v5.417;
> MIME::Decoder v5.417;
> MIME::Entity v5.417;
> MIME::Field::ContDisp v5.417;
> MIME::Field::ConTraEnc v5.417;
> MIME::Field::ContType v5.417;
> MIME::Field::ParamVal v5.417;
> MIME::Head v5.417;
> MIME::Parser v5.417;
> MIME::QuotedPrint v3.03;
> MIME::Tools v5.417;
> MIME::Words v5.417;
> mod_perl v1.9907;
> ModPerl::Const v0.01;
> Module::Versions::Report v1.02;
> overload v1.00;
> Params::Validate v0.77;
> POSIX v1.05;
> re v0.03;
> Regexp::Common v2.120;
> Regexp::Common::delimited v2.104;
> RT v3.4.2;
> RT::Interface::Email v1.02;
> Scalar::Util v1.15;
> SelectSaver v1.00;
> Socket v1.75;
> Storable v2.14;
> strict v1.02;
> Symbol v1.04;
> Sys::Hostname v1.1;
> Sys::Syslog v0.03;
> Text::Autoformat v1.13;
> Text::Quoted v1.8;
> Text::Reform v1.11;
> Text::Tabs v98.112801;
> Text::Template v1.44;
> Text::Wrapper v1.000;
> Time::HiRes v1.38;
> Time::JulianDay v2003.1125;
> Time::Local v1.04;
> Time::ParseDate v2003.1126;
> Time::Timezone v2003.0211;
> Time::Zone v2.21;
> utf8 v1.00;
> vars v1.01;
> warnings v1.00;
> warnings::register v1.00;
> XSLoader v0.01;
>
>
>
> RT Variables
> RT::AmbiguousDayInPast 1
> RT::BasePath /usr/local/rt3
> RT::BinPath /usr/local/rt3/bin
> RT::CORE_CONFIG_FILE /usr/local/rt3/etc/RT_Config.pm
> RT::CanonicalizeEmailAddressMatch rt\.Myhost\.ltd\.uk$
> RT::CanonicalizeEmailAddressReplace Myhost\.ltd\.uk
> RT::CommentAddress rt-comment at Myhost.ltd.uk
> RT::CorrespondAddress RT::CorrespondAddress.not.set
> RT::DatabaseHost localhost
> RT::DatabaseName rt3
> RT::DatabaseRTHost localhost
> RT::DatabaseType mysql
> RT::DatabaseUser root
> RT::DateDayBeforeMonth 1
> RT::DefaultSearchResultFormat '<B><A
> HREF="/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#', '<B><A
> HREF="/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject',
> Status, QueueName, OwnerName, Priority, '__NEWLINE__', '',
> '<small>__Requestors__</small>', '<small>__CreatedRelative__</small>',
> '<small>__ToldRelative__</small>',
> '<small>__LastUpdatedRelative__</small>', '<small>__TimeLeft__</small>'
> RT::EmailOutputEncoding utf-8
> RT::EtcPath /usr/local/rt3/etc
> RT::FriendlyFromLineFormat "%s via RT" <%s>
> RT::FriendlyToLineFormat "%s of Myhost support Ticket #%s":;
> RT::LocalEtcPath /usr/local/rt3/local/etc
> RT::LocalLexiconPath /usr/local/rt3/local/po
> RT::LocalPath /usr/local/rt3/local
> RT::LogDir /usr/local/rt/var/log
> RT::LogToFileNamed rt.log
> RT::LogToScreen error
> RT::LogToSyslog debug
> RT::LogoURL /NoAuth/images/Myhost-logo.gif
> RT::LoopsToRTOwner 1
> RT::MailCommand sendmailpipe
> RT::MasonComponentRoot /usr/local/rt3/share/html
> RT::MasonDataDir /usr/local/rt3/var/mason_data
> RT::MasonLocalComponentRoot /usr/local/rt3/local/html
> RT::MasonSessionDir /usr/local/rt3/var/session_data
> RT::MaxAttachmentSize 50000000
> RT::MaxInlineBody 134560
> RT::MessageBoxWidth 72
> RT::MessageBoxWrap HARD
> RT::MyRequestsLength 10
> RT::MyTicketsLength 10
> RT::Organization Myhost.ltd.uk
> RT::OwnerEmail chris at Myhost.ltd.uk
> RT::ParseNewMessageForTicketCcs 1
> RT::RTAddressRegexp ^Myhost-support\@Myhost\.ltd\.uk$
> RT::RecordOutgoingEmail 1
> RT::RedistributeAutoGeneratedMessages 1
> RT::SITE_CONFIG_FILE /usr/local/rt3/etc/RT_SiteConfig.pm
> RT::SendmailArguments -oi -t
> RT::SendmailPath /usr/sbin/sendmail
> RT::Timezone US/Eastern
> RT::TruncateLongAttachments 1
> RT::TrustHTMLAttachments 1
> RT::UseFriendlyFromLine 1
> RT::VERSION 3.4.2
> RT::VarPath /usr/local/rt3/var
> RT::WebBaseURL http://rt.Myhost.ltd.uk:81
> RT::WebFlushDbCacheEveryRequest 1
> RT::WebImagesURL /NoAuth/images/
> RT::WebURL /
> RT::rtname Myhost support
> Perl configuration
>
> Summary of my perl5 (revision 5.0 version 8 subversion 0) configuration:
> Platform:
> osname=linux, osvers=2.4.20-2.48smp, archname=i386-linux-thread-multi
> uname='linux stripples.devel.redhat.com 2.4.20-2.48smp #1 smp thu
> feb 13 11:44:55 est 2003 i686 i686 i386 gnulinux '
> config_args='-des -Doptimize=-O2 -march=i386 -mcpu=i686 -g
> -Dmyhostname=localhost -Dperladmin=root at localhost -Dcc=gcc -Dcf_by=Red
> Hat, Inc. -Dinstallprefix=/usr -Dprefix=/usr -Darchname=i386-linux
> -Dvendorprefix=/usr -Dsiteprefix=/usr
> -Dotherlibdirs=/usr/lib/perl5/5.8.0 -Duseshrplib -Dusethreads
> -Duseithreads -Duselargefiles -Dd_dosuid -Dd_semctl_semun -Di_db
> -Ui_ndbm -Di_gdbm -Di_shadow -Di_syslog -Dman3ext=3pm -Duseperlio
> -Dinstallusrbinperl -Ubincompat5005 -Uversiononly -Dpager=/usr/bin/less
> -isr'
> hint=recommended, useposix=true, d_sigaction=define
> usethreads=define use5005threads=undef useithreads=define
> usemultiplicity=define
> useperlio=define d_sfio=undef uselargefiles=define usesocks=undef
> use64bitint=undef use64bitall=undef uselongdouble=undef
> usemymalloc=n, bincompat5005=undef
> Compiler:
> cc='gcc', ccflags ='-D_REENTRANT -D_GNU_SOURCE -DTHREADS_HAVE_PIDS
> -DDEBUGGING -fno-strict-aliasing -I/usr/local/include
> -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64 -I/usr/include/gdbm',
> optimize='-O2 -march=i386 -mcpu=i686 -g',
> cppflags='-D_REENTRANT -D_GNU_SOURCE -DTHREADS_HAVE_PIDS -DDEBUGGING
> -fno-strict-aliasing -I/usr/local/include -I/usr/include/gdbm'
> ccversion='', gccversion='3.2.2 20030213 (Red Hat Linux 8.0
> 3.2.2-1)', gccosandvers=''
> intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=1234
> d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12
> ivtype='long', ivsize=4, nvtype='double', nvsize=8, Off_t='off_t',
> lseeksize=8
> alignbytes=4, prototype=define
> Linker and Libraries:
> ld='gcc', ldflags =' -L/usr/local/lib'
> libpth=/usr/local/lib /lib /usr/lib
> libs=-lnsl -lgdbm -ldb -ldl -lm -lpthread -lc -lcrypt -lutil
> perllibs=-lnsl -ldl -lm -lpthread -lc -lcrypt -lutil
> libc=/lib/libc-2.3.1.so, so=so, useshrplib=true, libperl=libperl.so
> gnulibc_version='2.3.1'
> Dynamic Linking:
> dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='-rdynamic
> -Wl,-rpath,/usr/lib/perl5/5.8.0/i386-linux-thread-multi/CORE'
> cccdlflags='-fPIC', lddlflags='-shared -L/usr/local/lib'
>
>
>
>
>
> Ruslan U. Zakirov wrote:
>
>> Chris Hall wrote:
>>
>>> Ruslan U. Zakirov wrote:
>>>
>>>
>>>> Chris Hall wrote:
>>>>
>>>>
>>>>> Hi,
>>>>>
>>>>> My rt system is truncating attachments sent to it. I have set
>>>>> siteconfig
>>>>> to have:
>>>>>
>>>>> Set($MaxAttachmentSize , 50000000);
>>>>> Set($TruncateLongAttachments , 0);
>>>>> Set($DropLongAttachments , 0);
>>>>>
>>>>> The attachments are ok - if I cc someone the attachment gets to them
>>>>> fine.
>>>>>
>>>>> Does anyone know of any other issues to check for?
>>>>
>>>>
>>>>
>>>> MySQL? See FAQ on the wiki.
>>>>
>>>> Does it truncate to some constant size or random?
>>>>
>>>> Is it truncation or garbage?
>>>>
>>>
>>> Its truncation, and random sizes. I dont think its mysql as I can add
>>> attachments ok from the web interface. Heres a few attempts to add
>>> something - the top one was added via the web, and is correct.
>>>
>>> # Wed Jul 06 11:57:33 2005 (49.4k) by chris
>>> # Wed Jul 06 11:37:57 2005 (4.2k) by chris
>>> # Wed Jul 06 11:35:30 2005 (4k) by chris
>>> # Wed Jul 06 11:22:08 2005 (4k) by chris
>>> # Wed Jul 06 11:17:00 2005 (3.6k) by chris
>>> # Wed Jul 06 11:02:55 2005 (6k) by chris
>>
>>
>> Hmm. Very strange. I don't know reason of the problem.
>> Please report back software versions and may be someone else could
>> help you.
>>
>>
>>
>>
>>>
>>>>
>>>>
>>>>> Thanks,
>>>>>
>>>>> - Chris
>>>>> _______________________________________________
>>>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>>>
>>>>> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>>>>>
>>>>
>>>>
>>
>
More information about the rt-users
mailing list