[rt-users] Can't send an email from RT.

[Joby Walker]

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The "problem" you are having is a feature.  In RT_Config/RT_SiteConfig
you have the option to set $NofityActor.  When set to 0, the person
performing an action in RT is not emailed the details of the action.  If
you set $NofityActor to 1, then you will get emails for everything.

Joby Walker
ITI SSG, University of Washington
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PGP key: https://staff.washington.edu/joby/joby-u-pub.asc


Shin Imai wrote:
> I fond the problem but I don't know how to fix it. 
> When I create a new ticket RT sends an email to TO: and BCC: but CC:.
> If I reply the ticket RT sends an email to BCC: and CC: but TO:.
> 
> Why is that happening?
> 
> Shin
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