[rt-users] How to stop e-mails to AdminCCs on quick ticket creation?

Rick Russell rickr at rice.edu
Mon Jul 11 14:49:33 EDT 2005


Since "Quick Tickets" are created without Requestors, you could write a
scrip that checks for the presence of Requestors. If $Transaction-Type
equals "Create" and $Ticket->RequestorAddresses contains something, send
the e-mail to AdminCCs. Otherwise do not send the e-mail.

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Rick Russell
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