[rt-users] rt3 not accepting email

[Miles Burke]

Thanks for that,

I've just figured out what the problem was - when I installed RT it 
added the hostname I specified to /etc/hosts. I changed it from:

127.0.0.1 myhostname.domain.com myhostname locolhost.localdomain localhost

to:
127.0.0.1 locolhost.localdomain localhost

and it fixed it instantly.


Mike Patterson wrote:

>Miles,
>
>Not sure if this is related or not, but on my setup I ended up using the
>FQDN instead of localhost and also because of the way I set up apache I had
>to point to the virtual directory I was using.
>
>e.g. 
>general: "|/usr/local/rt3/bin/rt-mailgate --queue general --action
>correspond --url http://help.unex.berkeley.edu/rt3/"
>
>You may also want to check the permissions on the rt-mailgate executable and
>make sure that the "rt" user has read and execute permissions.
>
>Good luck.
>
>Mike
>
>-----Original Message-----
>From: rt-users-bounces at lists.bestpractical.com
>[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Miles Burke
>Sent: Tuesday, July 12, 2005 4:00 PM
>To: rt-users at lists.bestpractical.com
>Subject: [rt-users] rt3 not accepting email
>
>Hi All,
>
>Can anybody help me with this? rt3 is all working fine apart from the 
>email creation of tickets, when I try sending an email I get this in 
>/var/log/maillog:
>
>Jul 13 08:38:41 jai sendmail[17265]: j686AlDH017157: 
>to="|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url 
>http://localhost/", ctladdr=<rt at localhost> (8/0), delay=4+16:27:54, 
>xdelay=00:00:01, mailer=prog, pri=10920583, dsn=4.0.0, stat=Deferred: 
>prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL
>
>I've tried from the command line:
># mail to= "|/opt/rt3/bin/rt-mailgate --queue general --action 
>correspond --url http://localhost/"
>
>which gives:
> An Error Occurred
>=================
>
>401 Authorization Required
>
>I'm running fedora core2 and apache2.
>Any ideas, guys?
>
>Cheers,
>
>Miles
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>
>  
>