[rt-users] problem with rt installation

[Robert Ngo]

Hi,


i have installed RT: Request Tracker on the my RHEL3 server with apache 
1.3.27 and mod_perl 1.26

i add in the httpd.conf the following line

<VirtualHost 192.168.3.1>
        ServerAdmin webmaster
        ServerName rt.example.com
        ServerAlias rt
DocumentRoot /opt/rt3/share/html
    AddDefaultCharset UTF-8

    PerlModule Apache::DBI
    PerlRequire /opt/rt3/bin/webmux.pl

    <Location />
     SetHandler perl-script
     PerlHandler RT::Mason
    </Location>
</VirtualHost>

when i restart the httpd server there is a error message

Stopping httpd:                                            [  OK  ]
Starting httpd: [Thu Jul 14 14:51:27 2005] [error] Can't locate 
strict.pm in @INC (@INC contains: /usr/lib/perl5/5.6.1/i386-linux 
/usr/lib/perl5/5.6.1 /usr/lib/perl5/site_perl/5.6.1/i386-linux 
/usr/lib/perl5/site_perl/5.6.1 /usr/lib/perl5/site_perl 
/usr/lib/perl5/vendor_perl/5.6.1/i386-linux 
/usr/lib/perl5/vendor_perl/5.6.1 /usr/lib/perl5/vendor_perl . 
/etc/httpd/ /etc/httpd/lib/perl) at 
/usr/lib/perl5/vendor_perl/5.6.1/i386-linux/Apache.pm line 3.!BEGIN 
failed--compilation aborted at 
/usr/lib/perl5/vendor_perl/5.6.1/i386-linux/Apache.pm line 
3.!Compilation failed in require at (eval 1) line 3.!
Syntax error on line 2653 of /etc/httpd/conf/httpd.conf:
Can't locate Apache/DBI.pm in @INC (@INC contains: 
/usr/lib/perl5/5.6.1/i386-linux /usr/lib/perl5/5.6.1 
/usr/lib/perl5/site_perl/5.6.1/i386-linux /usr/lib/perl5/site_perl/5.6.1 
/usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.6.1/i386-linux 
/usr/lib/perl5/vendor_perl/5.6.1 /usr/lib/perl5/vendor_perl . 
/etc/httpd/ /etc/httpd/lib/perl) at (eval 2) line 3.

                                                           [FAILED]

what is wrong with this httpd setting?


i have try to use fastcgi, i installed mod_ fastcgi change the 
httpd.conf to

<VirtualHost 192.168.3.1>
        ServerAdmin webmaster at perridot.my
        ServerName rt.example.com
        ServerAlias rt
    #DocumentRoot /opt/rt3/share/html
    #AddDefaultCharset UTF-8
 
    #PerlModule Apache::DBI
    #PerlRequire /opt/rt3/bin/webmux.pl
 
    #<Location />
    # SetHandler perl-script
    # PerlHandler RT::Mason
    #</Location>
DocumentRoot /opt/rt3/share/html
    AddDefaultCharset UTF-8
    # Adding the following for RT (the ticket tracker)
    AddHandler fastcgi-script fcgi
    <Directory "/opt/rt3/share/html">
      Options FollowSymLinks ExecCGI
      AllowOverride None
    </Directory>
   # Pass through requests to for noauth
    Alias /NoAuth/ /opt/rt3/share/html/NoAuth/
  </VirtualHost>
  FastCgiIpcDir /tmp
  FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 120 
-processes 4
  ScriptAlias /rt /opt/rt3/bin/mason_handler.fcgi

there is still error when using fastcgi, error message in error_log

Can't locate FCGI.pm in @INC (@INC contains: /opt/rt3/local/lib 
/opt/rt3/lib /usr/lib/perl5/5.8.
3/i386-linux-thread-multi /usr/lib/perl5/5.8.3 
/usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-
multi /usr/lib/perl5/site_perl/5.8.2/i386-linux-thread-multi 
/usr/lib/perl5/site_perl/5.8.1/i386
-linux-thread-multi 
/usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/site_p
erl/5.8.3 /usr/lib/perl5/site_perl/5.8.2 /usr/lib/perl5/site_perl/5.8.1 
/usr/lib/perl5/site_perl
/5.8.0 /usr/lib/perl5/site_perl 
/usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi /usr/li
b/perl5/vendor_perl/5.8.2/i386-linux-thread-multi 
/usr/lib/perl5/vendor_perl/5.8.1/i386-linux-th
read-multi /usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi 
/usr/lib/perl5/vendor_perl/5
.8.3 /usr/lib/perl5/vendor_perl/5.8.2 /usr/lib/perl5/vendor_perl/5.8.1 
/usr/lib/perl5/vendor_per
l/5.8.0 /usr/lib/perl5/vendor_perl .) at 
/usr/lib/perl5/5.8.3/CGI/Fast.pm line 22.
BEGIN failed--compilation aborted at /usr/lib/perl5/5.8.3/CGI/Fast.pm 
line 22.
Compilation failed in require at /opt/rt3/bin/mason_handler.fcgi line 55.
[Thu Jul 14 15:51:25 2005] [warn] FastCGI: server 
"/opt/rt3/bin/mason_handler.fcgi" (pid 15654)
terminated by calling exit with status '2'
[Thu Jul 14 15:51:29 2005] [warn] FastCGI: server 
"/opt/rt3/bin/mason_handler.fcgi" restarted (p

any one here have encounter such problem before?