[rt-users] RT develops sudden bouts of amnesia regarding logg ed-in users

[Beachey, Kendric]

That's a good guess, and is indeed giving us grief on a completely separate
project we're working on.  :-)

After some digging around, I'm thinking the culprit here is a full hard
drive.  I've sent email to the guy who runs the box to see what he can do.
I've deleted about 15K of old junk I had forgotten about on that machine,
which seems to have helped.  But 15K isn't much headroom, so if that really
was the problem, it'll probably come back unless the other guy can find a
lot more stuff to delete, or a new bigger hard drive.
-- 
Kendric


-----Original Message-----
From: Steve Neruda [mailto:neruda at neruda.com]
Sent: Thursday, July 14, 2005 8:57 AM
To: Beachey, Kendric
Subject: Re: [rt-users] RT develops sudden bouts of amnesia regarding
logged-in users


*This message was transferred with a trial version of CommuniGate(tm) Pro*
I've seen this type of problem when a "transparent" load balancing 
system was installed and didn't have "sticky" set.
What would happen is that the IP address would change between requests.

SteveN

On Jul 13, 2005, at 5:55 PM, Beachey, Kendric wrote:

> First off, let me apologize for running a fairly ancient version of 
> RT.  We
> are on 2.0.11pre, which is equivalent to 2.0.12.
>
> Quite some time ago I hacked our system to authenticate against our 
> Novell
> NDS via LDAP.  This has worked happily for a few years now.
>
> Today RT has begun kicking people out a lot.  After you log in, you 
> might
> get to view a ticket or do a search, but if you try to refine your 
> search or
> click a header to sort a different way, or tweak the people attached 
> to a
> ticket, just for instance, you often find yourself staring at the login
> screen again.  Logging in again generally gets you where you were 
> trying to
> go (although search criteria are often forgotten).  But you'll 
> probably have
> to re-re-login again several clicks later.
>
> Occasionally, a page will appear to have worked fine, but on closer
> inspection, it's missing something.  For instance, a ticket displays 
> pretty
> much fine, but the contents of all the correspondence is not shown.  
> Or a
> combo box of potential ticket owners has no contents.
>
> My very-slightly-educated guess is that our LDAP server might be 
> flipping
> its lid and bouncing people, sometimes right in the middle of a page 
> render,
> which could explain the partly rendered pages.
>
> Or am I barking up the wrong tree?  Does this sound more like 
> something else
> that anyone can recognize?
> --
> Kendric Beachey
>
>
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