[rt-users] New scrip to send e-mail when Spam ticket is deleted.

[Ruslan U. Zakirov]

Gavin Henry wrote:
> Dear List,
> 
> I have created a basic template which lists the ticket subject, saying it has 
> been deleted (for when a spam e-mail gets deleted, that wasn't caught by 
> Spamassassin). I want to create a scrip to trigger when I delete it and 
> notify the AdminCCs.
> 
> This is all fine and I can see that I need to create a "User Defined" action, 
> as there is no listing for a ticket being deleted.
You need user defined condition, it should be something like:
<<<
return 1 if lc $self->TicketObj->Status eq 'deleted';
return 0;
>>>
Look on the wiki! There is more examples.

> 
> What code do I reference for this, or am I missing an existing action?
> 
> Thanks.
>