[rt-users] Re: [ RT ] Timezone
Thomas Sibley
trs at bestpractical.com
Sun Jul 17 09:17:06 EDT 2005
[copied to rt-users]
Lennon Barbosa Farias wrote:
> Hi Thomas,
>
> About the “Timezone” in the RT, is very strange, because
> when I create a Ticket. In the information about the ticket, the
> creation date is correct.
>
> But, when I get it by code, the date is incorrect. It’s
> returning a value with a difference about 3 hours.
>
> There is some task that can I do to solve it? In the
> code or in the configuration?
What's the value of $Timezone in your etc/RT_SiteConfig.pm?
Internally, RT stores dates in GMT and then uses the value of $Timezone
to convert them for the user. You might be running into a case where RT
isn't doing the conversion.
Tom
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