[rt-users] aborting ticket creation via scrip

[Joby Walker]

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I'm pretty sure this isn't possible with a scrip.  What you could do is
on create set the status to "deleted" when matching your criteria.

Joby Walker
ITI SSG, University of Washington
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PGP key: https://staff.washington.edu/joby/joby-u-pub.asc


O. Ododa wrote:
> I'm trying to find a way to get RT not to create a ticket when it
> receives an email that matches certain criteria (is in a specific queue,
> subject matches or doesn't match a regex, content lines match or don't
> match a specific regex).
> 
> I've written the scrip and if a given check fails, I 'return undef;',
> but RT creates the ticket anyway. Is there any way to avoid this? I've
> searched the archive, and have come up empty.
> -- 
> O. Ododa
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
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