[rt-users] User defined action?

[Stephen Turner]

At Tuesday 7/19/2005 01:57 PM, Phil Lawrence wrote:
>Can anyone provide an example for a user defined action?  I want to
>send the NewTicket template to a particular non-privileged user
>whenever a new ticket is created.
>
>Thanks,
>Phil

There may be a more elegant way, but I've done this by just hard-coding the 
email address in the template as a CC.

Also, there are user-defined action examples in the contributions section 
of the wiki.

Steve