[rt-users] Time Differences

[Ravin Mathoora]

Hi, I had the same question a few days ago and Ruslan told me that the RT db
uses GMT. I have not tried the exports yet but if I can do this, I will let
you know

Best Regards,
Ravin Mathoora
 
-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Roland, Ryan
M
Sent: 20 July 2005 23:06
To: RT Users group
Subject: [rt-users] Time Differences 

When we are viewing the web interface of RT, we see the time submitted
as being accurate.  However, when we do an export to spreadsheet, we are
seeing the time being different by several hours.  We check the DB and
see that it says the same as the export. However, this appears to be
different than the system time.

Is the RT backend use UTC and the web interface convert that time to
localtime?  Is there a way to get the exports to relate the same time as
the web interface?


Thanks,

Ryan Roland

Network & Security Administrator
Information Technology
Division of Recreational Sports
Indiana University
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