[rt-users] RT at a Glance
Thomas Sibley
trs at bestpractical.com
Fri Jul 22 12:20:27 EDT 2005
Daniel Jimenez wrote:
> I only have 4 help desk employee's and I'm interested in display all of
> their owned tickets in the "RT at a glance" screen. If not there, then
> perhaps another screen that will show us these in a list.
How about using the query builder to search for all tickets owned by
their usernames? Once you have the search you want, save it as a "Saved
Search" so you can easily access it again.
Cheers,
Tom
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