[rt-users] Custom template

[Rick Russell]

Phil Lawrence wrote:
> I made a queue specific copy of the Global NewTicket template, but 
> added this line:
>   CC: foo at bar.com, baz at bar.com
> 
> How can I fire this template off using a queue-specific scrip?  This 
> did *not* work:
>   Condition:  On Create
>   Action:         User Defined
>   Template:    NewTicketHR
>   Stage:          TransactionCreate

In order to send e-mail, the action must be a "notify" or "autoreply"
action. Or you have to call the Notify or Autoreply subroutines in your
custom code (which I've never really figured out how to do).

Rick R.

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Rick Russell
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