[rt-users] Can my MTA Strip off all the replies?

[Patrick Morris]

Though I could tell you how to pull off something like that in Sendmail 
(and maybe Postfix), I don't know about Exim. You're really way out of 
RT territory with this one and well into Exim content filtering, which 
you'd probably get better help with among Exim experts.

Stevo wrote:

> Okay... here's my next question.
> My users like to use the email facility to reply to tickets but their 
> reply always contains the rest of the ticket's replies because they 
> just hit reply in Outlook.
>
> I use Exim as my MTA - is there a way in Exim or RT to strip off all 
> the 'Original Message' information when the data gets put in the 
> ticket, so I just have their reply, rather than all the old information?
>
> Know what I'm getting at?  Kinda hard to explain!
>
> Stevo